[cisco-voip] Check on calls in queue for a team?

[Matthew Loraditch]

It’s a sip phone, it lights on a ring or on a call.

I managed to program the nearly 40 nested ifs (broken up into 3 copies of the script) in about 30 minutes. So I guess I’m done for now in that respect. If I could make it more programmatic I might. I’ve done no API work, so not sure if that would work or not or be any easier.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: Bill Talley <btalley at gmail.com>
Sent: Thursday, March 22, 2018 2:22 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Check on calls in queue for a team?

I’m behind all of the emails but am curious about how the light gets triggered.  Is it a SIP device registered to CUCM or how does that work?    What version of CCX are you running?

I’m wondering if you could do a REST call to the CCX database for contacts waiting and parse the XML?  Might be easier to capture the data that way?
Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos.

On Mar 22, 2018, at 11:20 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
I'm setting up that light system I’ve talked about and the managers wants their lights to come on if any queue assigned to a team has calls waiting. I can't think of any way to do that but iterate through every queue in a very long nested if of get reporting statistics steps and anytime we add a queue I will have to modify the script...

One team has 22 queues assigned…

If anyone has a better idea, I'd love to hear it!


Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518<tel:443.541.1518>



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