[cisco-voip] CUCM 11.5 RIS DB shows None

[Ryan Huff]

Bounce the RIS DB Collector (Realtime Information Database Collector Service).

This usually brings it backup, then logout / login of the admin GUI.

If the issue keeps happening after restarting, dig a little deeper; DNS, NTP ... all the usual suspects.

Outside of a bug, this can be the result of a network / connectivity blip ... etc. Nothing to really worry about unless it keeps happening.

Sent from my iPhone

On May 20, 2018, at 08:16, Jason Aarons (Americas) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:



I’ve got a 3 subscriber cluster 11.5.2SU2 with about 3,500 phones.  I’ve got a handful of about 300 phones that are working, no problem. I can call them, they can call me.  However under Device > Phone I see them not showing an IP address and show None.

<image001.png>

Jason Aarons, CCIEx2 No. 38564
Advanced Technology Consultant
Dimension Data
904-338-3245



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