[cisco-voip] Cisco Jabber 12 sign in issue

[Nick]

Hi Brian

I did take a problem report and cannot see much other than the following,
so a bit stumped as to what the issue is?

2018-05-31 10:42:18,135 DEBUG [0x00002aa8]
[indowplugin\LifecycleController.cpp(744)] [PluginUtils]
[LifecycleController::OnSSOViewDisplayed] - Enter -
2018-05-31 10:42:18,135 DEBUG [0x00002aa8]
[indowplugin\LifecycleController.cpp(744)] [PluginUtils]
[LifecycleController::OnSSOViewDisplayed] - Exit
2018-05-31 10:42:18,135 DEBUG [0x00002aa8]
[indowplugin\LifecycleController.cpp(372)] [PluginUtils]
[LifecycleController::OnLifeCycleStateChanged] - Enter -
2018-05-31 10:42:18,135 DEBUG [0x00002aa8]
[indowplugin\LifecycleController.cpp(375)] [HubWindowPlugin]
[LifecycleController::OnLifeCycleStateChanged] - LifeCycleState changed: 0,
IsInHubView: 0
2018-05-31 10:42:18,135 DEBUG [0x00002aa8]
[indowplugin\LifecycleController.cpp(372)] [PluginUtils]
[LifecycleController::OnLifeCycleStateChanged] - Exit
2018-05-31 10:42:18,135 ERROR [0x00002aa8]
[indowplugin\LifecycleController.cpp(257)] [HubWindowPlugin]
[LifecycleController::OnSignInRequired] -
LifecycleController::OnSignInRequired - Cannot open page. Try again later.
2018-05-31 10:42:18,135 DEBUG [0x00002aa8]
[indowplugin\LifecycleController.cpp(272)] [HubWindowPlugin]
[LifecycleController::OnSignInRequired] - Exiting OnSignInRequired
2018-05-31 10:42:18,135 DEBUG [0x00002aa8]
[indowplugin\LifecycleController.cpp(242)] [PluginUtils]
[LifecycleController::OnSignInRequired] - Exit

Regards

Nick

On 31 May 2018 at 14:36, Brian Meade <bmeade90 at vt.edu> wrote:

> Probably worth looking at the problem report log to see where it's getting
> hung up.
>
> Hitting Ctr-Shift-d for Diagnostics may also help shed some light to what
> is happening.
>
> On Thu, May 31, 2018 at 6:36 AM, Nick via cisco-voip <
> cisco-voip at puck.nether.net> wrote:
>
>> I have an issue with Jabber sign in from one domain, the customer is in
>> the middle of migrating to a new domain, UC servers are in the new domain,
>> cisco-uds SRV record in new domain, test PC in new domain are all working
>> fine as expected.
>>
>> The issue is when we try to sign into Jabber from the current (old)
>> domain, cisco-uds SRV is setup in old domain and tests resolve correctly.
>>
>> When we try to sign into Jabber I get the 'Cannot open page, try again
>> later'
>>
>> If I try and change to manual sign in, it never prompts with username and
>> password only the service discovery prompt.
>>
>> Anyone seen this message before?
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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