[cisco-voip] Jabber For Mac Unable To Ad-Hoc Conference

[Gary Parker]

> On 14 Nov 2018, at 13:41, Gary Parker <G.J.Parker at lboro.ac.uk> wrote:
> 
> CUCM 11.5.1-12900-21
> IM&P 11.5.1.12900-25
> Various Jabber clients (iOS, Mac, Windows tested with 12.1.1, 12.0, 11.9, 11.8.1)
> 
> Afternoon all, I’ve had a call from a user stating that they’re unable to start ad-hoc audio conferences from their Jabber for Mac client. I’ve tested this on my own client (12.1.1 on macOS 10.14.1) and found that clicking the elipsis/more button during a call only gives me the option of Transfer, Hold and Merge (greyed out).
> 
> Logging in with the same credentials (and, by extension, using the same Unified Client Services Framework device in CUCM) on Windows 10 (Jabber for Windows 12.1.1), placing a call and clicking the elipsis/more button gives me Transfer, Hold and Merge (greyed out) and Conference.
> 
> The conference button is also visible when using the latest version of the iOS client.
> 
> Observed behaviour on Mac clients is the same whether on the LAN, connected via VPN or MRA
> 
> Another user reports that the Conference option used to be available on his Mac client but that it disappeared a number of revisions ago.
> 
> - is this functionality still present in the Mac client?
> 
> - any idea why it’s not showing up on my devices?

One other thing: this is the same whether in soft phone or deskphone mode. Conference option missing on Mac and present on all other platforms.

Gary