[cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates

Tue Nov 20 10:49:34 EST 2018

I am on WebEx Teams for sure, and I would highly doubt anyone could even
still be on Spark, as the entire platform switch over.

Anyway, you're probably thinking that because the bot itself is hosted at
sparkbot.io, which has nothing to do with the WebEx Team app.  It could be
hosted anywhere.

Just add update-charlie at sparkbot.io to a 1:1 room.

On Tue, Nov 20, 2018 at 4:44 AM Gary Bates <Gary.Bates at cirrusnetworks.com.au>
wrote:

> Hi Anthony
>
>
>
> From what I am seeing, it looks like you are on the “spark” platform. (?)
>
> I was under the impression that the spark platform was replaced with the
> WebEx teams platform.
>
>
>
> I only have WebEx teams.
>
>
>
> Here is what response I see.
>
>
>
> You9:38 PM
>
> Charlie /help
>
>
>
> Help Bot at webex.bot9:38 PM
>
> I'm here to help you get stuff done with Webex Teams 💪 Type a number
> from below. You can also ask your question and I'll do my best to answer.
>
>    1. Create a space for a group conversation
>    2. Create a team to organize group conversations
>    3. Invite people to converse privately
>    4. Make a video call
>    5. Share photos and files
>    6. Send a message
>    7. Add special formatting to messages
>    8. Get someone’s attention in a message
>    9. Flag content to find it later
>    10. Integrate Webex Teams with other apps
>
> If I type in updates  UCCX
>
> This is the response:
>
>
>
> You9:41 PM
>
> /updates uccx
>
>
>
> Help Bot at webex.bot9:43 PM
>
> Looks like I've got some learning to do. Type *help* to see what I can do
>
>
>
>
>
> updates uccx
>
>
>
> Help Bot at webex.bot9:41 PM
>
> I'd thought you would never ask! Here's what we've been working on🎁🎀.
>
> 1. We've introduced a new user interface! Use the activity menu to access
> core Webex Teams activities: Message, Call, Meetings, People, Files, and
> Whiteboard.
> 2. We've also enhanced Webex Teams Meeting with improvements to video and
> content sharing.
> 3. The Cisco Webex Board is an all-in-one digital whiteboard, presentation
> screen and video conferencing tool. See it as a physical extension to your
> Webex Teams app.
>
>
>
>
>
> *Its only giving* updates on Webex Teams.
>
>
>
> Cheers
>
> Gary
>
>
>
>
>
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Tuesday, 20 November 2018 10:49 AM
> *To:* Gary Bates <Gary.Bates at cirrusnetworks.com.au>
> *Cc:* Abhiram Kramadhati (akramadh) <akramadh at cisco.com>; Cisco VoIP
> Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates
>
>
>
> If by "helpbot" you are referring to my comment:  *"If I give it the
> command /help, it responds with help info"*
>
>
>
> That is still with Charlie.  See below:
>
>
>
> [image: image.png]
>
>
>
> [image: image.png]
>
>
>
> On Mon, Nov 19, 2018 at 2:59 PM Gary Bates <
> Gary.Bates at cirrusnetworks.com.au> wrote:
>
> Thanks Anthony
>
>
>
> I have found the help bot but no “Charlie” , maybe the name has changed.
>
>
>
> With the helpbot there is no option there to get collab “updates”, is
> there a way to invoke that ?
>
>
>
> Gary
>
>
>
>
>
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Tuesday, 20 November 2018 3:46 AM
> *To:* Gary Bates <Gary.Bates at cirrusnetworks.com.au>
> *Cc:* Abhiram Kramadhati (akramadh) <akramadh at cisco.com>; Cisco VoIP
> Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates
>
>
>
> The last update I received from Charlie, via WebEx Teams, was on November
> 11th 2018, about UCCX 12.x being available in the DevNet sandbox.
>
>
>
> If I give it the command /help, it responds with help info.
>
>
>
> I would say it's still there and active based on that.
>
>
>
>
>
>
>
> On Sun, Nov 18, 2018 at 3:25 PM Gary Bates <
> Gary.Bates at cirrusnetworks.com.au> wrote:
>
> Hi all
>
>
>
> Does Charlie work on Webex Teams and is this bot still active?
>
> (I have done a search and doesn’t appear to be there 😊)
>
>
>
> Thanks!
>
>
>
> *Gary Bates*
> Collab Practice Lead CCIE#53842
>
> *Canberra*
> Equinox 4
> Level 1, 70 Kent Street,
> Deakin, ACT, 2600
>
> *Telephone: *02 6152 9975
> * MOBILE:* 0424 229 995
> gary.bates at cirrusnetworks.com.au
> cirrusnetworks.com.au <https://www.cirrusnetworks.com.au/>
>
>
>
> [image: Cirrus Networks]
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Thursday, 15 February 2018 7:25 AM
> *To:* Abhiram Kramadhati (akramadh) <akramadh at cisco.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates
>
>
>
> More important than the technology delivery method: Web Sites, Email
> subscriptions, RSS feeds, Spark; is keeping the content flowing and keeping
> it relevant.  Too many times I've seen ghost towns made out of Cisco
> announcement efforts, and they boil down to just listing the mandatory
> security vulnerabilities.
>
>
>
> An announcement bot does not solve that problem, as humans still have to
> feed it the information to disseminate.  Therefore, it's my opinion that
> this is the same as email notifications or RSS feeds, albeit with a hip
> Chat Bot approach.
>
>
>
> A better value would be derived from being able to ask the bot questions
> such as:
>
>
>
> What's the latest SU for UCCX 10.6?
>
> What COP files do I need when upgrading from UCCX 10.6 to 11.5?
>
> What new features are introduced from UCCX 10.6 to 11.6?
>
> Can I change the hostname in UCCX 8.5?
>
> What email systems are supported for Agent Email in UCCX 11.6?
>
>
>
> Maybe it needs a little more block chain?  ;)
>
>
>
> Joking aside, maybe this bot will evolved into a bi-directional
> communication tool, and for that, I'm on board.  I've already added the bot
> to a team in Spark and we'll see how it progresses.
>
>
>
> On Tue, Feb 13, 2018 at 9:30 PM Abhiram Kramadhati (akramadh) <
> akramadh at cisco.com> wrote:
>
> Hi all,
>
>
>
> We have always received feedback from our partner summits, CiscoLive and
> forums here that there can be a better way to deliver updates about latest
> ES’s, field notices and general information that is not necessarily in our
> documentation. The problem being addressed is that of ensuring our partner
> community is made aware of a release of a new ES (or an update) and details
> about what is fixed in the ES. This will help the community choose to
> proactively install the ES or at least be aware about the availability of
> an ES in case you run into the defect. ES is just an example, but we want
> to make sure important updates are delivered to our partners.
>
>
>
> Please say *Hi *to *Charlie*, a Spark-bot that is commissioned to deliver
> you with the latest and greatest of the CCX and CCE solution updates (CCX,
> SM, Finesse, CUIC, CCE, CVP, VVB). These updates are especially aimed at
> servicing the product better and so will mainly be updates on an ES
> release, a potential new issue that might have been found or a new Field
> Notice.
>
>
>
> You can start a 1:1 conversation at: update-charlie at sparkbot.io or add
> Charlie into your team rooms. When there is an update, he will
> automatically broadcast to all his rooms. You can also request for an
> update which you might have missed.
>
>
>
>
>
> *Please note that this is not an official Cisco product, but our project
> to address concerns of the partner community. There are a lot of items on
> the roadmap to improve Charlie’s capabilities, so please reach out to me
> directly at akramadh at cisco.com <akramadh at cisco.com> if you have any
> feedback to share. *
>
>
>
> Charlie has already been introduced in partner summits and has been
> running in the pilot phase, so if any of you have already spoken to Charlie
> you would have automatically got updates such as this:
>
>
>
>
>
> Processes are in place to ensure that any new ES will be announced through
> Charlie (apart from our official announcements on CCO etc.).
>
>
>
> Hope you find this useful, and as always do let me know of any feedback.
>
>
>
> [image:
> http://www.cisco.com/c/dam/assets/email-signature-tool/logo_07.png?ct=1421802598153]
>
> *Abhiram Kramadhati*
> Technical Solutions Manager
> Customer Solutions Success team, CCBU
> akramadh at cisco.com
> Phone: *+61 2 8446 6257 <+61%202%208446%206257>*
>
> CCIE Collaboration  - 40065
>
> *Cisco Systems Australia Pty Limited*
> The Forum
> 201 Pacific Highway
> 2065
> St Leonards
> Australia
> Cisco.com <http://www.cisco.com/web/AU/>
>
> [image: http://www.cisco.com/assets/social_media_icons/linkedin-16x16.png]
> <http://wwwin.cisco.com/marketing/corporate/brand/intelbrand/brandstrat/signature/Insert%20your%20LinkedIn%20link>
>
>
>
>
> [image: http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif]Think
> before you print.
>
> This email may contain confidential and privileged material for the sole
> use of the intended recipient. Any review, use, distribution or disclosure
> by others is strictly prohibited. If you are not the intended recipient (or
> authorized to receive for the recipient), please contact the sender by
> reply email and delete all copies of this message.
>
> Please click here
> <http://www.cisco.com/web/about/doing_business/legal/cri/index.html> for
> Company Registration Information.
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> This email message is intended only for the addressee(s) and contains
> information which may be confidential. If you are not the intended
> recipient please do not read, save, forward, disclose, or copy the contents
> of this email. If this email has been sent to you in error, please delete
> this email, and any copies or links to this email, completely and
> immediately from your system.
>
> This email message is intended only for the addressee(s) and contains
> information which may be confidential. If you are not the intended
> recipient please do not read, save, forward, disclose, or copy the contents
> of this email. If this email has been sent to you in error, please delete
> this email, and any copies or links to this email, completely and
> immediately from your system.
>
> This email message is intended only for the addressee(s) and contains
> information which may be confidential. If you are not the intended
> recipient please do not read, save, forward, disclose, or copy the contents
> of this email. If this email has been sent to you in error, please delete
> this email, and any copies or links to this email, completely and
> immediately from your system.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20181120/aebb1033/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 45948 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20181120/aebb1033/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 16978 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20181120/aebb1033/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 16978 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20181120/aebb1033/attachment-0002.png>