[cisco-voip] CCX bug - finesse agent not being offered call

Wed Oct 3 01:45:13 EDT 2018

Hello Peter,

This could be the bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh53945/?reffering_site=dumpcr

Regards,
Gurpreet

On Thursday, September 27, 2018, Tooze-Froggatt, Peter (ISS) <
p.tooze-froggatt at lancaster.ac.uk> wrote:

> Hi all,
>
>
>
> Looking for something that I’m sure I saw on here a few months ago…
>
>
>
> We have agents who are marked as ready and the call INTERMITTANTLY doesn’t
> hit them. I seem to remember reading in BST that the workaround was for the
> agent to go not ready when they notice this, and then go back to ready. But
> I’m looking for the actual page on BST with this bug to check versions
> affected. Anyone able to point me in the right direction?
>
>
>
> Kind Regards,
>
>
>
> Peter Tooze-Froggatt
>
>
>
> ISS Network Specialist – Telephony and Unified Communications
>
> Lancaster University
>
>
>
> +44 01524 510019
>
>
>
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