[cisco-voip] TAC Support Cases just shows spinning wheel

[Lelio Fulgenzi]

Hmmm, can’t comment on using it over slow links, but I’ve enjoyed the new tools. Except for the expanding each note section, maybe.

The file upload tool is one of the best they’ve made. They better not change that any tie soon. :)

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Lelio Fulgenzi, B.A. | Senior Analyst
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On Oct 9, 2018, at 6:40 AM, Jason Aarons (Americas) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:



Not a fan of the website changes for TAC cases……lots of spinning wheels….. https://mycase.cloudapps.cisco.com/case


Contract is associated to account, yet Open TAC case can’t find the Service Contract, have to call in every time, took 30 minutes to open a new case over the phone.

Try it over a high latency satellite link and it just fails.

-jason



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