[cisco-voip] [EXTERNAL] Re: 8832 Design Issue?

[JASON BURWELL]

Unfortunately not. It’s just a port on the back of the phone. The port is slightly recessed in to the housing so that does help some but it’s not really effective in keeping the cord secure. I have to wonder if some of these designs are ever field tested in a real world environment before they make it in to production. Luckily the 7832 has an RJ45 Ethernet port on it so not an issue for that phone but the 7832 is not a good fit for a medium sized conference room. Not sure why they could not have done USB-C and RJ45 on the 8832……….

Jason



From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Tuesday, October 09, 2018 3:56 PM
To: JASON BURWELL <JASON.BURWELL at foundersfcu.com>; 'Nimloth' <nimloth at nimloth.pl>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] [EXTERNAL] Re: 8832 Design Issue?

Well, this is not encouraging to hear. ☹

And there’s likely no spot to put anything with a wire tie either? Usually, they have those little plastic hooks, like the ones that would hold an rj11 cable.



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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of JASON BURWELL
Sent: Tuesday, October 9, 2018 3:49 PM
To: 'Nimloth' <nimloth at nimloth.pl<mailto:nimloth at nimloth.pl>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] [EXTERNAL] Re: 8832 Design Issue?

Yes, also we hit some bugs with an early FW release. Once it downgraded from the factory load, it would brick the phone. Must be a major issue because I had to wait almost 2 months for RMA fulfillment. Now that we are running current firmware with that bugfix, we seem to be past that issue but now seeing this problem.


From: Nimloth [mailto:nimloth at nimloth.pl]
Sent: Tuesday, October 09, 2018 3:40 PM
To: JASON BURWELL <JASON.BURWELL at foundersfcu.com<mailto:JASON.BURWELL at foundersfcu.com>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [EXTERNAL] Re: [cisco-voip] 8832 Design Issue?

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To be honest I won't deploy 8832 in my org as we still struggling to get one up and running since few months. Few TAC/RMA already in progress.
W dniu 9 paź 2018, o 20:35, użytkownik JASON BURWELL <jason.burwell at foundersfcu.com<mailto:jason.burwell at foundersfcu.com>> napisał:
Has anyone else using 8832s had a problem with the USB-C cord coming unplugged from the phone when people grab it to slide or move the phone towards them? Starting to see some issues with this and I only have a few deployed so far. Hoping someone has figured out a workaround or clip to help retain the cord.


This was never a problem before because all the other Cisco Conf phones are not only held in by RJ45 clip but also cord clips made in to the base. The 8832 has neither, just USB-C cord that plugs in to the back. Thanks! Jason



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