[cisco-voip] Cisco 7841 hold issue

[Brian Meade]

Usually this is due to the Privacy setting on the phone.  Privacy On means
the other shared-line users won't be able to see/pick up those calls.  You
probably need to make sure Privacy is set to Off on those phones.

On Mon, Oct 15, 2018 at 3:44 PM SK <cciecollab2017 at gmail.com> wrote:

> We have a weird issue with some of our Cisco 7841 phones ,
>
> Group of users are sharing an extension. when one of the extension
> receives a call and is placed on hold, other users that has the shared line
> configured on their phone are not able to pick up the call. The user that
> placed the call on hold will be able to pick it up again but not other
> users . Its happening sporadically .
>
> Any help  would be appreciated.
>
> Thank you .
>
> SK
>
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