[cisco-voip] Cisco 7841 hold issue

[Anthony Holloway]

Since SK said it was sporadically, wouldn't a Privacy setting indicate a
consistent experience?  Or is there some variability to it?

How about this:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCup22449

On Mon, Oct 15, 2018 at 2:57 PM Brian Meade <bmeade90 at vt.edu> wrote:

> Usually this is due to the Privacy setting on the phone.  Privacy On means
> the other shared-line users won't be able to see/pick up those calls.  You
> probably need to make sure Privacy is set to Off on those phones.
>
> On Mon, Oct 15, 2018 at 3:44 PM SK <cciecollab2017 at gmail.com> wrote:
>
>> We have a weird issue with some of our Cisco 7841 phones ,
>>
>> Group of users are sharing an extension. when one of the extension
>> receives a call and is placed on hold, other users that has the shared line
>> configured on their phone are not able to pick up the call. The user that
>> placed the call on hold will be able to pick it up again but not other
>> users . Its happening sporadically .
>>
>> Any help  would be appreciated.
>>
>> Thank you .
>>
>> SK
>>
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