[cisco-voip] Cisco 7841 hold issue

[Brian Meade]

Sometimes sporadic is used by users then you find out it's actually just
when a certain phone does it.  Definitely a bug if it is truly sporadic.
That one seems like a good bet.

On Mon, Oct 15, 2018 at 4:14 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Since SK said it was sporadically, wouldn't a Privacy setting indicate a
> consistent experience?  Or is there some variability to it?
>
> How about this:
> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCup22449
>
> On Mon, Oct 15, 2018 at 2:57 PM Brian Meade <bmeade90 at vt.edu> wrote:
>
>> Usually this is due to the Privacy setting on the phone.  Privacy On
>> means the other shared-line users won't be able to see/pick up those
>> calls.  You probably need to make sure Privacy is set to Off on those
>> phones.
>>
>> On Mon, Oct 15, 2018 at 3:44 PM SK <cciecollab2017 at gmail.com> wrote:
>>
>>> We have a weird issue with some of our Cisco 7841 phones ,
>>>
>>> Group of users are sharing an extension. when one of the extension
>>> receives a call and is placed on hold, other users that has the shared line
>>> configured on their phone are not able to pick up the call. The user that
>>> placed the call on hold will be able to pick it up again but not other
>>> users . Its happening sporadically .
>>>
>>> Any help  would be appreciated.
>>>
>>> Thank you .
>>>
>>> SK
>>>
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>>>
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>
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