[cisco-voip] UCCX question

[Anthony Holloway]

Yes

On Tue, Oct 23, 2018 at 10:13 AM Terry Oakley <Terry.Oakley at rdc.ab.ca>
wrote:

> We are running UCCX 11.6.1 and want to be able to allow our ServiceDesk
> team the ability to change queue messaging without touching the application
> side.   Is there a way to point the prompts to an exterior storage location
> or add ‘triggers’ that will allow them to change the message that callers
> get when they connect to the queue?
>
>
>
> Thanks in advance for any assistance.
>
>
>
> Terry
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
> *| *T4N 5H5
>
> work (403) 342-*3521   **| * FAX (403) 343-4034
>
>
>
>
>
>
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>
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