[cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)
Anthony Holloway
avholloway+cisco-voip at gmail.com
Wed Sep 5 00:27:13 EDT 2018
UX to the max!
On Tue, Sep 4, 2018 at 4:29 PM Ryan Huff <ryanhuff at outlook.com> wrote:
> Anthony, silly goose; that feature is for all those times everyone is
> using Jabber for Windows in a Windows VM, hosted on a MacBook running High
> Sierra, so you can save the URL in a text file on the MacBook host and
> AirDrop the text file to your phone, so you can “Open With” Safari on your
> mobile phone, so it can redirect you to the App Store on your phone.
>
> How else would you get to the App Store on the iPhone?
>
> I heard it was in the top 5 most requested features for 12.1
>
> ... at least it wasn’t enabled by default ....
>
> -Ryan
>
> On Sep 4, 2018, at 16:13, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> "the biggest Jabber client fail besides"
>
> Let's not forget this one:
>
> *What's New in Cisco Jabber for Windows 12.1*
>
> *Jabber Mobile App Promotion*—You can enable a notification for Cisco
> Jabber for Windows users to promote the use of the Cisco Jabber for Mobile
> clients. Clicking the notification lets the user download the app from
> Google Play or the Apple App Store. You can configure this notification
> using the EnablePromoteMobile parameter.
>
> *This parameter is enabled by default.*
>
>
>
> On Thu, Aug 30, 2018 at 4:27 PM Ryan Huff <ryanhuff at outlook.com> wrote:
>
>> The only way I have ever found UPN discovery to be useful is if it is
>> only ever one butt in a seat per login (even then, TSHOOT is tough because
>> you have to log the PC out if you want to log someone else in).
>>
>> If your use case involves multiple jabber users without multiple windows
>> domain logins on a single PC... it is as frustrating as it gets.
>>
>> I see the value and how it has the potential to help IT departments with
>> user issues, but it never should have been an “always on unless you turn it
>> off per client” feature. I should have to use the CLI switch to turn it on,
>> not off.
>>
>> IMO, the biggest Jabber client fail besides not giving me a stupid on/off
>> toggle for WebexConnect CAS logins ... (*giving @heycisco a glassy eyed
>> stare*).
>>
>> Sent from my iPhone
>>
>> On Aug 30, 2018, at 17:16, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>
>> I’ll have to remember that CLEAR=1 option.
>>
>>
>>
>> Not sure if I’m going to suggest our software team uses this switch or
>> not. For the most part, everyone will be using their windows userID to
>> login.
>>
>>
>>
>> Thing is, I really want to use this option of logging in with other
>> userIDs as a troubleshooting step. You know, if joe can log in with their
>> userID on your machine, then it’s not the machine, it’s your userID/config,
>> and stuff like that.
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=SDXgqUL9HYU7yH6BmRqhVBqa5GRLAbvnfeYF%2BgkgNXY%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> <image001.png>
>>
>>
>>
>> *From:* Ryan Huff <ryanhuff at outlook.com>
>> *Sent:* Thursday, August 30, 2018 5:01 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Cc:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] No longer able to change Jabber username on
>> reset (recent change, upgrade from CUCM 9 to CUCM 11.5)
>>
>>
>>
>> Correct, the “CLEAR” switch cleans up the registry behaviors that were
>> previously set by the default UPN discovery behavior.
>>
>>
>>
>> Again, why Cisco made this behavior enabled by default is a mystery to
>> me. I definitely see its value, but it is not a behavior that should be on
>> by default.
>>
>> Sent from my iPhone
>>
>>
>> On Aug 30, 2018, at 16:57, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>
>>
>>
>> Yes – did all that after some further feedback from another source. (I
>> didn’t use the CLICK2X=DISABLE option).
>>
>>
>>
>> Turns out – I needed the CLEAR=1 in order to _*really*_ clear things up.
>>
>>
>>
>> Source:
>> https://community.cisco.com/t5/collaboration-applications/jabber-username-unchangeable-on-first-install-v11-5-for-windows/m-p/2791527#M12247
>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.cisco.com%2Ft5%2Fcollaboration-applications%2Fjabber-username-unchangeable-on-first-install-v11-5-for-windows%2Fm-p%2F2791527%23M12247&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=4HlEWNpqBHLvKcnCWGNeM06fs1i6jPfbFNB8BwmUBSQ%3D&reserved=0>
>>
>>
>>
>> I’m going to do some further testing, but initial tests look good.
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=SDXgqUL9HYU7yH6BmRqhVBqa5GRLAbvnfeYF%2BgkgNXY%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> <image001.png>
>>
>>
>>
>> *From:* Ryan Huff <ryanhuff at outlook.com>
>> *Sent:* Thursday, August 30, 2018 4:54 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Cc:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] No longer able to change Jabber username on
>> reset (recent change, upgrade from CUCM 9 to CUCM 11.5)
>>
>>
>>
>> Hahahahahahaha ....
>>
>>
>>
>> When you reinstalled with the command line switches:
>> UPN_DISCOVERY_ENABLED=false CLICK2X=DISABLE did you do so as a local
>> admin on the PC and also reboot the PC after installation, before trying a
>> new login attempt?
>>
>>
>>
>> Sent from my iPhone
>>
>>
>> On Aug 30, 2018, at 16:23, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>
>>
>>
>> You do not want to see me on-perm. My sister says I look like Eraserhead.
>>
>>
>>
>> That being said, I am on-prem.
>>
>>
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=SDXgqUL9HYU7yH6BmRqhVBqa5GRLAbvnfeYF%2BgkgNXY%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> <image001.png>
>>
>>
>>
>> *From:* Ryan Huff <ryanhuff at outlook.com>
>> *Sent:* Thursday, August 30, 2018 4:19 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Cc:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] No longer able to change Jabber username on
>> reset (recent change, upgrade from CUCM 9 to CUCM 11.5)
>>
>>
>>
>> Are you on-perm or WebexConnect?
>>
>> Sent from my iPhone
>>
>>
>> On Aug 30, 2018, at 16:14, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>
>>
>>
>> Pretty sure I can say no to J4W upgrades. I usually see those pop up. In
>> fact, I see one right now, so I doubt that was it.
>>
>>
>>
>> As far as installing – that was me. All me. I downloaded and installed
>> myself. Over and over again.
>>
>>
>>
>> Changes to our Windows environment – heck – could be! I have no idea what
>> changes they make in the background.
>>
>>
>>
>>
>>
>>
>>
>> I have tried installing with the suggested cli, but still no change. I
>> had to remove the quiet since it didn’t really install.
>>
>>
>>
>> I used msiexec.exe /i CiscoJabberSetup.msi UPN_DISCOVERY_ENABLED=false
>>
>>
>>
>> Still remembers lelio.
>>
>>
>>
>> This is so weird.
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=SDXgqUL9HYU7yH6BmRqhVBqa5GRLAbvnfeYF%2BgkgNXY%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> <image001.png>
>>
>>
>>
>> *From:* Ryan Huff <ryanhuff at outlook.com>
>> *Sent:* Thursday, August 30, 2018 4:04 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Cc:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] No longer able to change Jabber username on
>> reset (recent change, upgrade from CUCM 9 to CUCM 11.5)
>>
>>
>>
>> Here is a more proper reference on UPN discovery below (I tend to not
>> like ONLY, support forum citations).
>>
>>
>>
>> Have you;
>>
>>
>>
>> a.) upgraded the J4W client recently?
>>
>> b.) made changes to your Windows environment (it’s been my experience the
>> UPN discovery doesn’t always work if you don’t log into a Windows domain)
>>
>>
>>
>> Are you;
>>
>>
>>
>> a.) certain it wasn’t installed with upn discovery disable before (Ex.
>> Another admin pushed the installer via script ... etc)
>>
>>
>>
>>
>> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110_chapter_01100.html
>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Ftd%2Fdocs%2Fvoice_ip_comm%2Fjabber%2F11_0%2FCJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110%2FCJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110_chapter_01100.html&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=CJKZSkckFefEi4PAmrJ5UqHaHLzjAr9mDT1QCdsx%2FEQ%3D&reserved=0>
>>
>> <image002.png>
>>
>> Sent from my iPhone
>>
>>
>> On Aug 30, 2018, at 15:58, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>
>> And the mystery for me is why was this working before? I installed and
>> uninstalled with default installation each and every time.
>>
>>
>>
>> OK – Gonna look at doing a custom install with the correct switches.
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=SDXgqUL9HYU7yH6BmRqhVBqa5GRLAbvnfeYF%2BgkgNXY%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> <image001.png>
>>
>>
>>
>> *From:* Ryan Huff <ryanhuff at outlook.com>
>> *Sent:* Thursday, August 30, 2018 3:54 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Cc:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] No longer able to change Jabber username on
>> reset (recent change, upgrade from CUCM 9 to CUCM 11.5)
>>
>>
>>
>> Why Cisco made UPN binding a default enabled behavior in the Windows
>> client is to me, as much of a mystery as why I can’t get a simple button to
>> turn off Webex CAS authentication discovery ... I think some one at RTP
>> lost a bet.
>>
>>
>>
>> Have a look at
>> https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber/212471-jabber-login.html
>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fdocs%2Funified-communications%2Fjabber%2F212471-jabber-login.html&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=ImxBVHMllv33SKrKEUzGTcprg5vTunOucj6D5qyr%2BTU%3D&reserved=0>
>>
>>
>>
>> Here is the installer switch to disable it ...
>>
>>
>>
>> <image002.png>
>>
>> Sent from my iPhone
>>
>>
>> On Aug 30, 2018, at 15:47, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>
>>
>>
>> On my workstation, if I reset Jabber, and start with
>> coyote at myphone.acme.com, it goes through the discovery process, it comes
>> up with the login screen with lelio as the user, not coyote. And if I
>> change it to coyote, it fails and asks if I want to reset Jabber and cycles
>> over and over again.
>>
>>
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=SDXgqUL9HYU7yH6BmRqhVBqa5GRLAbvnfeYF%2BgkgNXY%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> <image001.png>
>>
>>
>>
>> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Thursday, August 30, 2018 3:45 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: No longer able to change Jabber username on reset (recent
>> change, upgrade from CUCM 9 to CUCM 11.5)
>>
>>
>>
>> What do you mean you can’t change it? It automatically signs in once you
>> reset or ?
>>
>>
>>
>>
>>
>> *Matthew Loraditch***
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=a6jkQtS0ueDo5wBqj1AGrp1ey2wdsvqGh3CnRUIx6og%3D&reserved=0>
>>
>> |
>>
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>>
>> <image002.png>
>>
>> <image003.png>
>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=4W5fkrU0E0YSCbmaZr9NOCD%2Bmm%2B%2FCUH3A6nfAnTuCAY%3D&reserved=0>
>>
>> <image004.png>
>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=W%2BERkBwztp5H47ZqyjdBkF4Yv7LYuTCJ%2BjC7xodScPc%3D&reserved=0>
>>
>> <image005.png>
>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887921991150&sdata=RZnc%2BXWkc8T0dE%2FQXHXpoliFGEfaPcBwElTHNYbBZWU%3D&reserved=0>
>>
>> <image006.jpg>
>> <https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fheliontechnologies.com%2Fevents%2F14th-annual-automotive-cx-summit-hosted-thought-leadership-summits%2F&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887922147409&sdata=%2BLKPuWjM5Wl3kqrFyUdCcNi4eIrGiTKpFGUe%2BXlk5%2FM%3D&reserved=0>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
>> Fulgenzi
>> *Sent:* Thursday, August 30, 2018 3:44 PM
>> *To:* voyp list, cisco-voip (cisco-voip at puck.nether.net) <
>> cisco-voip at puck.nether.net>
>> *Subject:* [cisco-voip] No longer able to change Jabber username on
>> reset (recent change, upgrade from CUCM 9 to CUCM 11.5)
>>
>>
>>
>>
>>
>> Looks like I’m hitting the lot today.
>>
>>
>>
>> I ran into a problem where I can’t seem to change the username on Jabber
>> any longer, even with a reset. It defaults back to the user I had earlier.
>>
>>
>>
>> The only recent change is our upgrade from CUCM v9 to CUCM v11.5. I’m
>> guessing that did it, but I’m hoping to find a way out of this.
>>
>>
>>
>> I’m in the middle of my research right now, but if anyone has a quick
>> link or fix to this, that would be great.
>>
>>
>>
>> Lelio
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7C%7C2cfcf4c5604740c0ecb308d612a2d68e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716887922147409&sdata=fpBxJCBSKY3dZYhFHUpWwgKBw00d2H5i8BKbzwlHsrk%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> <image001.png>
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
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