[cisco-voip] Webex hybrid call service connect unable to find user

[Brian Meade]

This is when you've got to look through the B2B setup and make sure MTLS is
setup properly and that the certificates for Webex have been imported into
your Expressway-E.  If you run diagnostics logging on the Expressway-E for
a call, do you see anything in the capture for tcp.port==5062?

On Thu, Sep 6, 2018 at 8:43 PM Dana Tong <dana.tong at yellit.com.au> wrote:

> Yep. I have an enduser in CUCM with a Mail ID. This portion is okay. I
> think it’s more a call setup from Webex to Expressway Edge problem.
>
>
>
> I see no incoming call on the Edge.
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> *From:* Ryan Huff <ryanhuff at outlook.com>
> *Sent:* Friday, 7 September 2018 10:35 AM
> *To:* Dana Tong <dana.tong at yellit.com.au>
> *Cc:* Brian Meade <bmeade90 at vt.edu>; cisco-voip voyp list <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Webex hybrid call service connect unable to
> find user
>
>
>
> When you added the WebEx Board, did you select Hybrid Calling for PSTN
> calling? Also, the WebEx Board device, needs represented as an end user in
> cucm with a uri for the OBTP feature to work.
>
> Sent from my iPhone
>
>
> On Sep 6, 2018, at 20:31, Dana Tong <dana.tong at yellit.com.au> wrote:
>
> So Premise to cloud calls are working. But Webex board to Premise is not
> working.
>
>
>
> I don’t see anything in the Edge search history. Is there some tips on
> what logs to review?
>
>
>
> Cheers
> Dana
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Dana
> Tong
> *Sent:* Friday, 7 September 2018 10:07 AM
> *To:* Brian Meade <bmeade90 at vt.edu>
> *Cc:* cisco-voip voyp list <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Webex hybrid call service connect unable to
> find user
>
>
>
> I rebooted the Exp-C Con and it’s now all working.
>
>
> Cheers
>
> Dana
>
>
>
>
>
> *From:* Brian Meade <bmeade90 at vt.edu>
> *Sent:* Friday, 7 September 2018 12:22 AM
> *To:* Dana Tong <dana.tong at yellit.com.au>
> *Cc:* cisco-voip voyp list <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Webex hybrid call service connect unable to
> find user
>
>
>
> I would just manually create the devices.  There are many limitations with
> automatically creating the devices.
>
>
>
> On Thu, Sep 6, 2018 at 6:34 AM Dana Tong <dana.tong at yellit.com.au> wrote:
>
> Further to this. When I search all users, the user is present but it looks
> like he controls many phones which is odd.
>
>
>
> I’ve tried to register a webex board also for call service connect and it
> reports unable to find a CUCM user with a matching mail ID. However I can
> confirm that I created the user with the matching mail ID.
>
>
>
> Thoughts?
>
>
>
> Cheers
>
> Dana
>
>
>
>
>
> *From:* Dana Tong
> *Sent:* Thursday, 6 September 2018 7:23 PM
> *To:* cisco-voip voyp list <cisco-voip at puck.nether.net>
> *Subject:* Webex hybrid call service connect unable to find user
>
>
>
> Hi all,
>
>
>
> Trying to deploy Call Service Connect but when I run the process to
> automatically deploy the Spark Remote Device I get a  [User Not Found!].
>
>
>
> I am using a text file with a single user name as a test. The username is
> in the same format as the CUCM User ID.
>
>
>
> Cheers
>
> Dana
>
>
>
>
>
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