[cisco-voip] UCCX Call Redirect and Called Address Reset

[Charles Goldsmith]

Anthony, wouldn't your CSS on cti ports (via the call control group)
determine what transformation is applied to the call?


On Tue, Sep 11, 2018 at 4:58 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I didn't know this, and so I thought I'd share, but who knows, maybe it
> was common knowledge.
>
> If you use the Call Redirect step in UCCX to send a call directly to a
> mailbox/call handler in CUC, and thus, your Destination is the VM Pilot,
> while your target object in CUC is your Called Adddress, like so:
>
> [image: image.png]
>
> Then either one of two things will happen (only one of them I'm ok with):
>
> 1) If there is a pattern in CUCM for which 1000 will match; say a Route
> Pattern such as 1XXX which prefixes an 8 and route calls to a 3rd Party
> PBX, then CUCM will use the Called Number Transformations on this Route
> Pattern to prefix the 8 on your 1000, and then send the call to CUC with
> 81000 as the Redir number, and you'll be all messed up.  Actually, you'll
> just get the opening greeting, but still...grrrr
>
> 2) If there is no pattern in CUCM for which 1000 will match, then CUCM
> sends the call to CUC, and the redir is 1000 and everything works fine.
>
> I'll let you guess which one I'm ok with, and which one I'm not.
>
> Why in the hell is CUCM performing number transformations on this call
> flow like that?  It makes no sense.  What am I missing here?
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