[cisco-voip] UCCX Call Redirect and Called Address Reset

[Anthony Holloway]

I didn't know this, and so I thought I'd share, but who knows, maybe it was
common knowledge.

If you use the Call Redirect step in UCCX to send a call directly to a
mailbox/call handler in CUC, and thus, your Destination is the VM Pilot,
while your target object in CUC is your Called Adddress, like so:

[image: image.png]

Then either one of two things will happen (only one of them I'm ok with):

1) If there is a pattern in CUCM for which 1000 will match; say a Route
Pattern such as 1XXX which prefixes an 8 and route calls to a 3rd Party
PBX, then CUCM will use the Called Number Transformations on this Route
Pattern to prefix the 8 on your 1000, and then send the call to CUC with
81000 as the Redir number, and you'll be all messed up.  Actually, you'll
just get the opening greeting, but still...grrrr

2) If there is no pattern in CUCM for which 1000 will match, then CUCM
sends the call to CUC, and the redir is 1000 and everything works fine.

I'll let you guess which one I'm ok with, and which one I'm not.

Why in the hell is CUCM performing number transformations on this call flow
like that?  It makes no sense.  What am I missing here?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180911/ec0ffb4a/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 14899 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180911/ec0ffb4a/attachment.png>