[cisco-voip] QM Backup recording server

[Ahmed Abd EL-Rahman]

Thanks James, appreciated.


Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer

From: James Buchanan [mailto:james.buchanan2 at gmail.com]
Sent: Saturday, April 13, 2019 4:49 PM
To: Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] QM Backup recording server

Hi Ahmed.

I misunderstand part of your original question I think. I'm afraid I haven't any experience with the Cisco QM product.

Thanks,

James

On Sat, Apr 13, 2019 at 2:42 PM Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>> wrote:
Hi James,

Ok this is from CUCM side, what about the backup QM recording server side installation and configuration?


Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer

From: James Buchanan [mailto:james.buchanan2 at gmail.com<mailto:james.buchanan2 at gmail.com>]
Sent: Saturday, April 13, 2019 4:28 PM
To: Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] QM Backup recording server

Hi Ahmed,

In CUCM, you create a SIP trunk to each recorder. Those two recorders are placed in a route group configured as top down. That route group is put into a route list, and the route pattern used to invoke the recorders is pointed to that route list. That route pattern is referenced in your Recording Profile.

If I remember correctly, CUCM 12.5 allows you to point to both recorders at the same time but don't quote me on that.

Thanks,

James

On Sat, Apr 13, 2019 at 2:01 PM Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>> wrote:
Dear Gents,

I have a setup of CUCM 11.5 cluster , CCX 11.6 cluster, AQM 11.5 single server for call recording, all is working fine.

Now we are implementing a backup QM recording server and the Cisco documents lack to enough details.

I’m using Automatic Silent IP Phones Based Recording (BiB), recording route pattern, recording profile, and SIP trunk pointing to current QM recording server on the CUCM.

So I do appreciate if anyone has already implemented this redundant QM recording server to give me a guidance on how this backup server should be implemented.




Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer

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