[cisco-voip] Webex Control Hub and Room Kit Mailboxes

[Lelio Fulgenzi]

FYI - As an aside, I’ve got a case open with TAC to see why forwarded invites are not showing up on room device.

In this case, Joe @ Acme-Inc sends off a webex invite to Jane, Jack, Jill @ Widget-Co.

Jane forwards the invite to Room007 at widget-co so they can meet together in the room and use the room kit in that room. Roomkit is associated with room email address.

Room007 is setup with auto-accept of forwarded messages and to include all details in calendar entry.

Original scheduler receives the acceptance from the room. [ apparently, this part is very important. ]




Still, meeting does not appear in list on device.

I’m hoping we can get it working. All signs point to this supposed to work.

-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<x-apple-data-detectors://1/0>
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Aug 9, 2019, at 5:24 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:

OK, this looks good to share the mailbox between device and room... thanks!


Jonathan

On Fri, Aug 9, 2019 at 3:29 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
AH. Sorry – I see what you were saying now. All the room device does is monitor the mailbox, not checking for conflicts. It’s let’s the mailbox itself do the checking, accepting, etc.

Gotcha. I read what you said incorrectly.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Friday, August 9, 2019 2:43 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Webex Control Hub and Room Kit Mailboxes

So that still makes sense though.  The room resource still has to accept the meeting before it is on the calendar that the endpoint is monitoring.

On Fri, Aug 9, 2019 at 2:36 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
Yup – cloud registered device. Associated to a place. Place being the pre-existing room resource.

If you want to know the exact scenario:

I was all excited to show my boss how easy the meeting list display and one button to push was.

I invited the room, clicked send, then walked over and said … “WATCH THIS!”

And nothing happened.

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

He laughed. Great.

So, yeah, the list will not be updated and obtp will not be available until the actual room resource itself accepts the meeting.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Friday, August 9, 2019 2:21 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Webex Control Hub and Room Kit Mailboxes

Was this with cloud-registered RoomKit?  I don't think it does any checking itself that I'm aware of but maybe I've never tested that scenario.

On Fri, Aug 9, 2019 at 2:15 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
Ok – I’m gonna say that might be wrong (shudders behind corner)

In my test, if the room was already in a meeting and I sent an invite, the invite was not accepted automatically and the meeting did not show.

Pretty sure the room kit does some checking.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Brian Meade
Sent: Friday, August 9, 2019 2:09 PM
To: Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Webex Control Hub and Room Kit Mailboxes

Jonathan,

The Room Kit doesn't really care about that piece.  It just monitors the mailbox for any meetings and displays them on the Touch10.  It's never doing any sort of checking.


On Fri, Aug 9, 2019 at 1:54 PM Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
My fear is that the room will show as occupied and deny the request.... (i.e. the physical room accepts it and the room kit sees it as now in use...)

On Fri, Aug 9, 2019 at 12:43 PM Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:
Webex doesn't respond to the invites.  All it does is monitor the Room Resource mailbox.  So you can just use the same and it will look for any meetings on the calendar.  O365/Exchange should be the side setup to auto-respond to the invites.

On Fri, Aug 9, 2019 at 1:03 PM Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
Customer asked a question and I am curious what best practices are...

Customer has room resources in O365 and is adding video systems to those rooms...

Should the video units get a separate calendar room room resource, or should it share the same room resource email ID in Webex Control Hub?

My concern is the two entities (room and room kit) responding to the invite and causing some conflict.

If we use two different room resource mailboxes, users would invite one and not the other...

What are the best practices here?



Jonathan
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