[cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks

[daniele visaggio]

Hi,

Try to check if your trunk has access to moh resources.

This means your trunk needs to be placed inside a device pool whose mrgl
contains at least one mrg containing at least one moh server.

Sip trunk > device pool > mrgl > mrg > moh server.

Additional test: call some external party through your sip trunk and try to
put called party on hold. Does the called party hear moh?

Regards

On Mon, Dec 2, 2019, 07:54 Dana Tong <dana.tong at yellit.com.au> wrote:

> Sorry forgot to mention that Supplementary services such as call forward
> all, transfer, hold/retrieve, and conferencing work fine.
>
>
>
>
>
>
>
> *From:* Dana Tong
> *Sent:* Monday, 2 December 2019 4:37 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* Native Call Queuing on UCM 12.5 with SIP Trunks
>
>
>
> Hi all,
>
>
>
> This being back on the tools is doing my head in. I think I’ve been away
> too long.
>
>
>
> So I have configured native call queuing on UCM 12.5.x
>
> Internal calls queue fine. The initial announcement plays. Period
> announcements work and the MOH is fine in between.
>
>
>
> External calls hear the initial announcement.
>
> There is no MOH after the announcement and the external user has ring-back
> tone.
>
> There is no periodic announcement.
>
>
>
> Any thoughts on why internal is okay and external is not working? Is it
> relating to SIP supplementary services?
>
>
>
> Cheers
>
> Dana
>
>
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