[cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks

Thu Dec 5 16:28:22 EST 2019

Sorry. Yes that parameter is enabled.

Cheers
Dana

On 6 Dec 2019, at 3:50 am, Anthony Holloway <avholloway+cisco-voip at gmail.com> wrote:

IMO Native Call queuing is a disappointment for anyone I turn it on for, and we end up turning it off.  Some reasons:

1) Time limit for queue is too low, and configuring a loop just makes callers shuffle their position in queue
2) Phone can either be logged in or not as a whole, but for all hunt groups DN is a member of, so cannot login to a queue temporarily to help out (like a temp reskilling in UCCX)
3) The greeting cannot play unconditionally, caller has to be queued first.
4) Caller cannot be queued if all phones are logged out, rather, it requires 1 specific scenario of at least 1 logged in phone and all logged in phones must be on an active call
5) Reporting

PS I don't think you responded to Adam's comment about duplex Streaming in CUCM service params.  Do you have that enabled?

On Wed, Dec 4, 2019 at 10:20 PM Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>> wrote:
Hi all,

Not getting too far with the TAC at the moment unfortunately.

However how are you guys doing basic hunt groups? Native Queueing or not?

Plus this customer wants calls to just keep queueing if they have no one logged in or they are all on the phone. The only option here is to disconnect the call or route to another destination. How’s the best way to try to achieve what he wants?

Cheers
Dana

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Dana Tong
Sent: Tuesday, 3 December 2019 7:11 AM
To: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>; Mark H. Turpin <mturpin at covene.com<mailto:mturpin at covene.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks

Hi all,

No the fault is still present when selecting MTP Required on the trunk, Early offer support mandatory on the SIP profile.
I’ve also checked the option “Connect Inbound Call before Playing Queuing Announcement” on the SIP profile.

Again, MOH works fine for a normal call. Just not for the queued call.

################ RUNNING CONFIG ##########################
!
!
!
no voice hunt unassigned-number
no voice hunt invalid-number
voice call send-alert
voice call disc-pi-off
voice call convert-discpi-to-prog
voice rtp send-recv
!
voice service voip
ip address trusted list
  ipv4 x.x.x.x/x
rtp-port range 16384 32766
address-hiding
mode border-element
 allow-connections sip to sip
fax protocol none
 sip
  asserted-id pai
  outbound-proxy dns:sbc-blah
  asymmetric payload full
  options-ping 60
  early-offer forced
  midcall-signaling passthru
  privacy-policy passthru
  sip-profiles 100
  no call service stop
!
voice class codec 10
codec preference 1 g722-64
codec preference 2 g711alaw
codec preference 3 g711ulaw
codec preference 4 g729r8
!
!
voice class sip-profiles 100
request REINVITE sdp-header Audio-Attribute modify "inactive" "sendrecv"
 request ACK sdp-header Audio-Attribute modify "sendonly" "sendrecv"
 request REINVITE sdp-header Audio-Attribute modify "inactive" "sendrecv"
 request ACK sdp-header Audio-Attribute modify "sendonly" "sendrecv"
!
voice class sip-profiles 1
request CANCEL sip-header Max-Forwards modify ".*" "User-Agent: CUBE"
 response ANY sip-header Remote-Party-ID modify "(.*@).*>(.*<mailto:.*@).*%3e(.*>)" "\1company.com.au<http://1company.com.au>>\2"
 request ANY sip-header Remote-Party-ID modify "(.*@).*>(.*<mailto:.*@).*%3e(.*>)" "\1company.com.au<http://1company.com.au>>\2"
 request INVITE sip-header P-Asserted-Identity modify "(.*)" "P-Asserted-Identity: <sip:N7NNNNNNR at company.com.au>"
 request REINVITE sdp-header Audio-Attribute modify "inactive" "sendrecv"
 request ACK sdp-header Audio-Attribute modify "sendonly" "sendrecv"
!
!
voice class server-group 1
ipv4 a.b.c.d
ipv4 a.b.c.d
description CUCM Servers
!
!
!
!
voice translation-rule 1
!
voice translation-rule 2
rule 1 /^2/ /02/
rule 2 /^3/ /03/
rule 3 /^4/ /04/
rule 5 /^7/ /07/
rule 6 /^8/ /08/
!
voice translation-rule 100
rule 1 /^0$.*$/ /\1/
!
voice translation-rule 200
rule 1 /^0$.*$/ /\1/
rule 2 /^30$..$/ /7301030\1/
rule 3 /^80$..$/ /7308580\1/
rule 4 /^95$..$/ /7323195\1/
rule 5 /^96$..$/ /7323196\1/
rule 6 /^71$..$/ /3886671\1/

!
!
voice translation-profile Incoming-Called
translate calling 2
!
voice translation-profile strip_leading_zero
translate calling 200
translate called 100
translate redirect-called 200
!
!

!
sccp local Port-channel1
sccp ccm 10.100.99.21 identifier 1 priority 2 version 7.0
sccp ccm 10.100.99.22 identifier 2 priority 1 version 7.0
sccp
!
sccp ccm group 1
associate ccm 2 priority 1
associate ccm 1 priority 2
associate profile 2 register Xcode-isr433101
associate profile 1 register CFB-isr4331-01
!
ccm-manager music-on-hold
!
!
dspfarm profile 2 transcode
 codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
codec g722-64
codec g729br8
codec g729r8
maximum sessions 3
associate application SCCP
!
dspfarm profile 1 conference
 codec g729br8
codec g729r8
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
codec g722-64
maximum sessions 4
associate application SCCP
!
dial-peer voice 101 voip
description ## outgoing SIP Connect ##
translation-profile outgoing strip_leading_zero
destination-pattern 0T
session protocol sipv2
session target sip-server
session transport udp
voice-class codec 10
 voice-class sip profiles 1
voice-class sip options-keepalive
dtmf-relay rtp-nte
fax protocol none
ip qos dscp cs3 signaling
!
dial-peer voice 201 voip
description ## incoming SIP Connect ##
translation-profile incoming Incoming-Called
rtp payload-type nse 99
session protocol sipv2
session target sip-server
session transport udp
incoming called-number .
voice-class codec 10
 voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
fax protocol none
!
dial-peer voice 401 voip
description ## outgoing cucm ##
preference 1
destination-pattern [2378]........$
session protocol sipv2
session server-group 1
incoming called-number .
voice-class codec 10
 no voice-class sip outbound-proxy
 voice-class sip options-keepalive
dtmf-relay rtp-nte
fax protocol none
no vad
!
!
sip-ua
 credentials username N7NNNNNNR password 7 123D0F05170D080A237325 realm company.com.au<http://company.com.au>
authentication username N7NNNNNNR password 7 00201914015D0F0806794D
retry invite 2
retry response 3
retry bye 3
retry prack 6
retry register 2
timers expires 300000
registrar dns:company.com.au<http://company.com.au> expires 3600
sip-server dns:company.com.au<http://company.com.au>
connection-reuse
g729-annexb override
!

Log Buffer (10000000 bytes):

000126: Dec  2 06:50:53.347: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:10.100.99.17:5060 SIP/2.0
Via: SIP/2.0/TCP 10.100.99.22:5060;branch=z9hG4bK71a564a703ed
From: <sip:10.100.99.22>;tag=475515801
To: <sip:10.100.99.17>
Date: Mon, 02 Dec 2019 06:41:24 GMT
Call-ID: c0da0780-1eb132d1-6cf7-1663640a at 10.100.99.22<mailto:c0da0780-1eb132d1-6cf7-1663640a at 10.100.99.22>
User-Agent: Cisco-CUCM12.5
CSeq: 101 OPTIONS
Contact: <sip:10.100.99.22:5060;transport=tcp>
Max-Forwards: 0
Content-Length: 0

000127: Dec  2 06:50:53.349: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.100.99.22:5060;branch=z9hG4bK71a564a703ed
From: <sip:10.100.99.22>;tag=475515801
To: <sip:10.100.99.17>;tag=11CB491-1952
Date: Mon, 02 Dec 2019 06:50:53 GMT
Call-ID: c0da0780-1eb132d1-6cf7-1663640a at 10.100.99.22<mailto:c0da0780-1eb132d1-6cf7-1663640a at 10.100.99.22>
Server: Cisco-SIPGateway/IOS-16.6.7
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 168

v=0
o=CiscoSystemsSIP-GW-UserAgent 1526 540 IN IP4 10.100.99.17
s=SIP Call
c=IN IP4 10.100.99.17
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 10.100.99.17

000128: Dec  2 06:51:09.220: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:10.100.99.17:5060 SIP/2.0
Via: SIP/2.0/TCP 10.100.99.21:5060;branch=z9hG4bK6df7375eebac
From: <sip:10.100.99.21>;tag=699758758
To: <sip:10.100.99.17>
Date: Mon, 02 Dec 2019 06:41:40 GMT
Call-ID: ca636f80-1eb132d1-6bd8-1563640a at 10.100.99.21<mailto:ca636f80-1eb132d1-6bd8-1563640a at 10.100.99.21>
User-Agent: Cisco-CUCM12.5
CSeq: 101 OPTIONS
Contact: <sip:10.100.99.21:5060;transport=tcp>
Max-Forwards: 0
Content-Length: 0

000129: Dec  2 06:51:09.222: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.100.99.21:5060;branch=z9hG4bK6df7375eebac
From: <sip:10.100.99.21>;tag=699758758
To: <sip:10.100.99.17>;tag=11CF292-D5F
Date: Mon, 02 Dec 2019 06:51:09 GMT
Call-ID: ca636f80-1eb132d1-6bd8-1563640a at 10.100.99.21<mailto:ca636f80-1eb132d1-6bd8-1563640a at 10.100.99.21>
Server: Cisco-SIPGateway/IOS-16.6.7
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 169

v=0
o=CiscoSystemsSIP-GW-UserAgent 7996 7281 IN IP4 10.100.99.17
s=SIP Call
c=IN IP4 10.100.99.17
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 10.100.99.17

000130: Dec  2 06:51:13.957: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:732319501 at 10.100.99.17:5060 SIP/2.0
Via: SIP/2.0/UDP 203.52.3.164:5060;branch=z9hG4bKda12pq0078404pb6o7e0.1
From: <sip:416165030 at 10.119.243.160;user=phone>;tag=762683512-1575268905328-
To: "732319501 732319501"<sip:732319501 at company.com.au;user=phone>
Call-ID: BW1741453280212191944751349 at 10.119.243.160<mailto:BW1741453280212191944751349 at 10.119.243.160>
CSeq: 581695673 INVITE
Contact: <sip:416165030 at 203.52.3.164:5060;transport=udp>
Supported: 100rel
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Recv-Info: x-broadworks-client-session-info
Accept: application/media_control+xml,application/sdp,multipart/mixed
P-Visited-Network-ID: cims.corp.telstra.com<http://cims.corp.telstra.com>
X-Codec-Trans-Policy: _AMRNB_AMRWB_EVS_
Session-ID: 428e303a39c1a5113da5e2c63c8cce4a
Accept-Contact: *;+g.3gpp.icsi-ref="urn%3Aurn-7%3A3gpp-service.ims.icsi.mmtel"
Max-Forwards: 29
Content-Type: application/sdp
Content-Length: 728

v=0
o=BroadWorks 700472107 1 IN IP4 203.52.3.164
s=-
c=IN IP4 203.52.3.164
t=0 0
a=sendrecv
m=audio 18982 RTP/AVP 104 110 9 102 108 105 100 8 0 18
b=AS:128
a=rtpmap:104 AMR-WB/16000
a=fmtp:104 mode-set=0,1,2; mode-change-capability=2
a=rtpmap:110 AMR-WB/16000
a=fmtp:110 octet-align=1; mode-set=0,1,2; mode-change-capability=2
a=rtpmap:9 G722/8000
a=rtpmap:102 AMR/8000
a=fmtp:102 mode-change-capability=2
a=rtpmap:108 AMR/8000
a=fmtp:108 octet-align=1; mode-change-capability=2
a=rtpmap:105 telephone-event/16000
a=fmtp:105 0-15
a=rtpmap:100 telephone-event/8000
a=fmtp:100 0-15
a=ptime:20
a=maxptime:40
a=sendrecv
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no

000131: Dec  2 06:51:13.965: //1109/F74CB2268513/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 203.52.3.164:5060;branch=z9hG4bKda12pq0078404pb6o7e0.1
From: <sip:416165030 at 10.119.243.160;user=phone>;tag=762683512-1575268905328-
To: "732319501 732319501"<sip:732319501 at company.com.au;user=phone>
Date: Mon, 02 Dec 2019 06:51:13 GMT
Call-ID: BW1741453280212191944751349 at 10.119.243.160<mailto:BW1741453280212191944751349 at 10.119.243.160>
CSeq: 581695673 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-16.6.7
Session-ID: 00000000000000000000000000000000;remote=e5dd967a24a95c3c8a06890b2b35d886
Content-Length: 0

000132: Dec  2 06:51:13.965: //1110/F74CB2268513/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:732319501 at 10.100.99.21 SIP/2.0
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F532
From: <sip:0416165030 at company.com.au>;tag=11D0519-A61
To: <sip:732319501 at 10.100.99.21>
Date: Mon, 02 Dec 2019 06:51:13 GMT
Call-ID: F74D75A4-140611EA-85199C70-23E778DA at 10.100.99.17<mailto:F74D75A4-140611EA-85199C70-23E778DA at 10.100.99.17>
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 4148998694-0335942122-2232654960-0602372314
User-Agent: Cisco-SIPGateway/IOS-16.6.7
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1575269473
Contact: <sip:0416165030 at 10.100.99.17:5060>
Expires: 300
Allow-Events: telephone-event
Max-Forwards: 28
P-Asserted-Identity: <sip:0416165030 at 10.100.99.17>
Session-ID: e5dd967a24a95c3c8a06890b2b35d886;remote=00000000000000000000000000000000
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 318

v=0
o=CiscoSystemsSIP-GW-UserAgent 2981 9976 IN IP4 10.100.99.17
s=SIP Call
c=IN IP4 10.100.99.17
t=0 0
m=audio 16686 RTP/AVP 8 0 18 105
c=IN IP4 10.100.99.17
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:105 telephone-event/8000
a=fmtp:105 0-15
a=ptime:20

000133: Dec  2 06:51:13.968: //1110/F74CB2268513/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F532
From: <sip:0416165030 at company.com.au>;tag=11D0519-A61
To: <sip:732319501 at 10.100.99.21>
Date: Mon, 02 Dec 2019 06:41:45 GMT
Call-ID: F74D75A4-140611EA-85199C70-23E778DA at 10.100.99.17<mailto:F74D75A4-140611EA-85199C70-23E778DA at 10.100.99.17>
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

000134: Dec  2 06:51:13.979: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:00730596354 at 10.100.99.17:5060 SIP/2.0
Via: SIP/2.0/TCP 10.100.99.21:5060;branch=z9hG4bK6df81140e9d0
From: "Dana Tong" <sip:6001 at 10.100.99.21>;tag=49815~7da70aa0-6df4-4af0-b3fc-b8e158e3f6a4-25274791
To: <sip:00730596354 at 10.100.99.17>
Date: Mon, 02 Dec 2019 06:41:45 GMT
Call-ID: cd5e6000-1eb132d1-6bd9-1563640a at 10.100.99.21<mailto:cd5e6000-1eb132d1-6bd9-1563640a at 10.100.99.21>
Supported: 100rel,timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM12.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=MIXED
Session-ID: e5dd967a24a95c3c8a06890b2b35d886;remote=00000000000000000000000000000000
Cisco-Guid: 3445514240-0000065536-0000000033-0358835210
Session-Expires:  1800
P-Asserted-Identity: "Dana Tong" <sip:6001 at 10.100.99.21>
Remote-Party-ID: "Dana Tong" <sip:6001 at 10.100.99.21>;party=calling;screen=yes;privacy=off
Contact: <sip:6001 at 10.100.99.21:5060;transport=tcp>
Max-Forwards: 27
Content-Type: application/sdp
Content-Length: 307

v=0
o=CiscoSystemsCCM-SIP 49815 1 IN IP4 10.100.99.21
s=SIP Call
c=IN IP4 10.100.99.17
b=TIAS:64000
b=AS:80
t=0 0
m=audio 16686 RTP/AVP 0 8 18 105
a=ptime:20
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:105 telephone-event/8000
a=fmtp:105 0-15

000135: Dec  2 06:51:13.988: //1111/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 10.100.99.21:5060;branch=z9hG4bK6df81140e9d0
From: "Dana Tong" <sip:6001 at 10.100.99.21>;tag=49815~7da70aa0-6df4-4af0-b3fc-b8e158e3f6a4-25274791
To: <sip:00730596354 at 10.100.99.17>
Date: Mon, 02 Dec 2019 06:51:13 GMT
Call-ID: cd5e6000-1eb132d1-6bd9-1563640a at 10.100.99.21<mailto:cd5e6000-1eb132d1-6bd9-1563640a at 10.100.99.21>
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-16.6.7
Session-ID: 00000000000000000000000000000000;remote=e5dd967a24a95c3c8a06890b2b35d886
Content-Length: 0

000136: Dec  2 06:51:13.991: //1112/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:0730596354 at company.com.au:5060 SIP/2.0
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F6CFE
From: "Dana Tong" <sip:7301030006001 at company.com.au>;tag=11D0532-1358
To: <sip:0730596354 at company.com.au>
Date: Mon, 02 Dec 2019 06:51:13 GMT
Call-ID: F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17<mailto:F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17>
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 3445514240-0000065536-0000000033-0358835210
User-Agent: Cisco-SIPGateway/IOS-16.6.7
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1575269473
Contact: <sip:7301030006001 at 10.100.99.17:5060>

Diversion: <sip:730103000 at 10.100.99.17>;privacy=off;screen=no
Expires: 300
Allow-Events: telephone-event
Max-Forwards: 26
P-Asserted-Identity: <sip:N7684048R at company.com.au>
Session-ID: e5dd967a24a95c3c8a06890b2b35d886;remote=00000000000000000000000000000000
Session-Expires:  1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 342

v=0
o=CiscoSystemsSIP-GW-UserAgent 2416 8154 IN IP4 10.100.99.17
s=SIP Call
c=IN IP4 10.100.99.17
t=0 0
m=audio 16690 RTP/AVP 0 8 18 105 19
c=IN IP4 10.100.99.17
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:105 telephone-event/8000
a=fmtp:105 0-15
a=rtpmap:19 CN/8000
a=ptime:20

000137: Dec  2 06:51:14.011: //1112/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F6CFE
From: "Dana Tong" <sip:7301030006001 at company.com.au>;tag=11D0532-1358
To: <sip:0730596354 at company.com.au>
Call-ID: F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17<mailto:F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17>
CSeq: 101 INVITE
Timestamp: 1575269473

000138: Dec  2 06:51:14.070: //1112/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F6CFE
From: "Dana Tong" <sip:7301030006001 at company.com.au>;tag=11D0532-1358
To: <sip:0730596354 at company.com.au>;tag=1801949407-1575268905440
Call-ID: F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17<mailto:F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17>
CSeq: 101 INVITE
Timestamp: 1575269473
WWW-Authenticate: DIGEST qop="auth",nonce="BroadWorksXk3o2fmjkT4qkslnBW",realm="company.com.au<http://company.com.au>",algorithm=MD5
Content-Length: 0

000139: Dec  2 06:51:14.072: //1112/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:0730596354 at company.com.au:5060 SIP/2.0
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F6CFE
From: "Dana Tong" <sip:7301030006001 at company.com.au>;tag=11D0532-1358
To: <sip:0730596354 at company.com.au>;tag=1801949407-1575268905440
Date: Mon, 02 Dec 2019 06:51:13 GMT
Call-ID: F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17<mailto:F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17>
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Session-ID: ;remote=
Content-Length: 0

000140: Dec  2 06:51:14.072: //1112/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:0730596354 at company.com.au:5060 SIP/2.0
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F71081
From: "Dana Tong" <sip:7301030006001 at company.com.au>;tag=11D0532-1358
To: <sip:0730596354 at company.com.au>
Date: Mon, 02 Dec 2019 06:51:14 GMT
Call-ID: F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17<mailto:F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17>
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 3445514240-0000065536-0000000033-0358835210
User-Agent: Cisco-SIPGateway/IOS-16.6.7
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 102 INVITE
Timestamp: 1575269474
Contact: <sip:7301030006001 at 10.100.99.17:5060>
Diversion: <sip:730103000 at 10.100.99.17>;privacy=off;screen=no
Expires: 300
Allow-Events: telephone-event
Authorization: Digest username="N7684048R",realm="company.com.au<http://company.com.au>",uri="sip:0730596354 at company.com.au:5060",response="0a87838c082f89e60e0908740dcb172f",nonce="BroadWorksXk3o2fmjkT4qkslnBW",cnonce="120C6D92",qop=auth,algorithm=MD5,nc=00000001
Max-Forwards: 26
P-Asserted-Identity: <sip:N7684048R at company.com.au>
Session-ID: e5dd967a24a95c3c8a06890b2b35d886;remote=00000000000000000000000000000000
Session-Expires:  1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 342

v=0
o=CiscoSystemsSIP-GW-UserAgent 2416 8154 IN IP4 10.100.99.17
s=SIP Call
c=IN IP4 10.100.99.17
t=0 0
m=audio 16690 RTP/AVP 0 8 18 105 19
c=IN IP4 10.100.99.17
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:105 telephone-event/8000
a=fmtp:105 0-15
a=rtpmap:19 CN/8000
a=ptime:20

000141: Dec  2 06:51:14.090: //1112/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F71081
From: "Dana Tong" <sip:7301030006001 at company.com.au>;tag=11D0532-1358
To: <sip:0730596354 at company.com.au>
Call-ID: F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17<mailto:F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17>
CSeq: 102 INVITE
Timestamp: 1575269474

000142: Dec  2 06:51:14.148: //1112/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F71081
From: "Dana Tong" <sip:7301030006001 at company.com.au>;tag=11D0532-1358
To: <sip:0730596354 at company.com.au>;tag=474283134-1575268905518
Call-ID: F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17<mailto:F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17>
CSeq: 102 INVITE
Timestamp: 1575269474
Supported:
Contact: <sip:0730596354 at 203.52.3.164:5060;transport=udp>
Session: Media
RSeq: 581695767
Require: 100rel
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Content-Type: application/sdp
Content-Length: 224

v=0
o=BroadWorks 699415330 1 IN IP4 203.52.3.164
s=-
c=IN IP4 203.52.3.164
t=0 0
m=audio 18984 RTP/AVP 0 105
c=IN IP4 203.52.3.164
a=rtpmap:0 PCMU/8000
a=rtpmap:105 telephone-event/8000
a=fmtp:105 0-15
a=ptime:20

000143: Dec  2 06:51:14.150: //1112/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Sent:
PRACK sip:0730596354 at 203.52.3.164:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.100.99.17:5060;branch=z9hG4bK2F82094
From: "Dana Tong" <sip:7301030006001 at company.com.au>;tag=11D0532-1358
To: <sip:0730596354 at company.com.au>;tag=474283134-1575268905518
Date: Mon, 02 Dec 2019 06:51:14 GMT
Call-ID: F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17<mailto:F750A9C2-140611EA-851F9C70-23E778DA at 10.100.99.17>
CSeq: 103 PRACK
RAck: 581695767 102 INVITE
Allow-Events: telephone-event
Authorization: Digest username="N7684048R",realm="company.com.au<http://company.com.au>",uri="sip:0730596354 at 203.52.3.164:5060;transport=udp",response="4457514d9dbed8da5dd61204268b341a",nonce="BroadWorksXk3o2fmjkT4qkslnBW",cnonce="6990A654",qop=auth,algorithm=MD5,nc=00000002
Max-Forwards: 70
Content-Length: 0

000144: Dec  2 06:51:14.154: //1111/CD5E60000000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 183 Session Progress
Via: SIP/2.0/TCP 10.100.99.21:5060;branch=z9hG4bK6df81140e9d0
From: "Dana Tong" <sip:6001 at 10.100.99.21>;tag=49815~7da70aa0-6df4-4af0-b3fc-b8e158e3f6a4-25274791
To: <sip:00730596354 at 10.100.99.17>;tag=11D05D5-1F1
Date: Mon, 02 Dec 2019 06:51:13 GMT
Call-ID: cd5e6000-1eb132d1-6bd9-1563640a at 10.100.99.21<mailto:cd5e6000-1eb132d1-6bd9-1563640a at 10.100.99.21>
CSeq: 101 INVITE
Require: 100rel
RSeq: 3635
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:00730596354 at 10.100.99.17:5060;transport=tcp>
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-16.6.7
Session-ID: 90ce6e9e866752399b0a2841a985cd68;remote=e5dd967a24a95c3c8a06890b2b35d886
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 247

v=0
o=CiscoSystemsSIP-GW-UserAgent 6284 5222 IN IP4 10.100.99.17
s=SIP Call
c=IN IP4 10.100.99.17
t=0 0
m=audio 16688 RTP/AVP 0 105
c=IN IP4 10.100.99.17
a=rtpmap:0 PCMU/8000
a=rtpmap:105 telephone-event/8000
a=fmtp:105 0-15
a=ptime:20

000145: Dec  2 06:51:14.156: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
PRACK sip:00730596354 at 10.100.99.17:5060;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.100.99.21:5060;branch=z9hG4bK6df97d690c3c
From: "Dana Tong" <sip:6001 at 10.100.99.21>;tag=49815~7da70aa0-6df4-4af0-b3fc-b8e158e3f6a4-25274791
To: <sip:00730596354 at 10.100.99.17>;tag=11D05D5-1F1
Date: Mon, 02 Dec 2019 06:41:45 GMT
Call-ID: cd5e6000-1eb132d1-6bd9-1563640a at 10.100.99.21<mailto:cd5e6000-1eb132d1-6bd9-1563640a at 10.100.99.21>
User-Agent: Cisco-CUCM12.5
CSeq: 102 PRACK
RAck: 3635 101 INVITE
Allow-Events: presence
Max-Forwards: 70
Content-Length: 0

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Tuesday, 3 December 2019 1:08 AM
To: Mark H. Turpin <mturpin at covene.com<mailto:mturpin at covene.com>>; Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: Native Call Queuing on UCM 12.5 with SIP Trunks

Mark,

That is a good thought.. there are a few scenarios where a CUCM/CUC.. etc mid call change will advertise a "no media change" reINVITE out to the PSTN. While I don't think that would be the case here (I would expect the peer to drop the call because they couldn't negotiate the null/0.0.0.0<http://0.0.0.0> media address), SIP traces would certainly show if it were. If it were the case, likely under voice service voip >> sip the syntax midcall-signaling passthru media-change would prevent mid call signaling from egressing the CUBE unless it actually had legitimate media changes.

-Ryan

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Mark H. Turpin <mturpin at covene.com<mailto:mturpin at covene.com>>
Sent: Monday, December 2, 2019 8:20 AM
To: Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net> <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks

Does the problem go away if you force an MTP?

Can you provide a debug ccsip messages of an external call?

Can you share your sanitized CUBE config?

Curious if your call/media is changing after the initial announcement and your ITSP doesn't care for the way you're attempting to change it.

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>>
Sent: Monday, December 2, 2019 12:36 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net> <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks

*** EXTERNAL EMAIL - DO NOT CLICK LINKS ***

Hi all,

This being back on the tools is doing my head in. I think I’ve been away too long.

So I have configured native call queuing on UCM 12.5.x

Internal calls queue fine. The initial announcement plays. Period announcements work and the MOH is fine in between.

External calls hear the initial announcement.

There is no MOH after the announcement and the external user has ring-back tone.

There is no periodic announcement.

Any thoughts on why internal is okay and external is not working? Is it relating to SIP supplementary services?

Cheers

Dana

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