[cisco-voip] UCCX Question...

[Matthew Loraditch]

Is it possible to have an HTTP Trigger go into a CSQ and on connected transfer the agent to an outside line?
In my testing so far this seems to be impossible...

My option appears to be to have the HTTP trigger application call into the queue via another application and pass variables I need sent to the agent for screen popping via session mapping. If anyone knows of a good tutorial that shows passing variables from one application to another simply, let me know. I've read a few and they are very confusing.



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
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