[cisco-voip] UCCX Question...

[Anthony Holloway]

Since you can only queue an inbound JTAPI contact, you would need to use
the Place Call step in your HTTP triggered script to call a JTAPI trigger.

This is essentially the webcallback.aef script from the script repo
<https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip>
.

The example even shows passing a value from the HTML form to the Agent via
the Session method.



On Thu, Dec 26, 2019 at 9:30 AM Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> Is it possible to have an HTTP Trigger go into a CSQ and on connected
> transfer the agent to an outside line?
>
> In my testing so far this seems to be impossible…
>
>
>
> My option appears to be to have the HTTP trigger application call into the
> queue via another application and pass variables I need sent to the agent
> for screen popping via session mapping. If anyone knows of a good tutorial
> that shows passing variables from one application to another simply, let me
> know. I’ve read a few and they are very confusing.
>
>
>
>
>
> Matthew Loraditch​
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
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