[cisco-voip] UCCX Question...

[Anthony Holloway]

I should clarify, the example uses both a Session and ECC data to send HTML
form data to the Agent.  And technically you could do it with just the ECC,
and the Session is just fluff.

You would Place Call first, then with that new Contact generated in that
Step, Set Enterprise Call Info with it, and your Agent will see it, since
that Contact is technically the same contact as the Triggering Contact in
your queuing script.  You don't even need the Session at all.

On Thu, Dec 26, 2019 at 12:52 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Since you can only queue an inbound JTAPI contact, you would need to use
> the Place Call step in your HTTP triggered script to call a JTAPI trigger.
>
> This is essentially the webcallback.aef script from the script repo
> <https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip>
> .
>
> The example even shows passing a value from the HTML form to the Agent via
> the Session method.
>
>
>
> On Thu, Dec 26, 2019 at 9:30 AM Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
>> Is it possible to have an HTTP Trigger go into a CSQ and on connected
>> transfer the agent to an outside line?
>>
>> In my testing so far this seems to be impossible…
>>
>>
>>
>> My option appears to be to have the HTTP trigger application call into
>> the queue via another application and pass variables I need sent to the
>> agent for screen popping via session mapping. If anyone knows of a good
>> tutorial that shows passing variables from one application to another
>> simply, let me know. I’ve read a few and they are very confusing.
>>
>>
>>
>>
>>
>> Matthew Loraditch​
>> Sr. Network Engineer
>> p: *443.541.1518* <443.541.1518>
>> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
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>
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