[cisco-voip] UCCX Question...

[Matthew Loraditch]

You sire are the BOMB DOT COM. This example makes sense. Amen and  Merry Christmas.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Thursday, December 26, 2019 1:52 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX Question...

Since you can only queue an inbound JTAPI contact, you would need to use the Place Call step in your HTTP triggered script to call a JTAPI trigger.

This is essentially the webcallback.aef script from the script repo<https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip>.

The example even shows passing a value from the HTML form to the Agent via the Session method.



On Thu, Dec 26, 2019 at 9:30 AM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Is it possible to have an HTTP Trigger go into a CSQ and on connected transfer the agent to an outside line?
In my testing so far this seems to be impossible…

My option appears to be to have the HTTP trigger application call into the queue via another application and pass variables I need sent to the agent for screen popping via session mapping. If anyone knows of a good tutorial that shows passing variables from one application to another simply, let me know. I’ve read a few and they are very confusing.



Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
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e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
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