[cisco-voip] Cisco UCCX Play ToD and Calling number Prompt

[Lelio Fulgenzi]

It’s too bad Connection doesn’t offer this. All those things are already available as messages are stamped with date, time and calling number (and name) information.

Setting up a call handler would be super easy.

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Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
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On Feb 26, 2019, at 9:50 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

For ToD, the simplest method is to use the Create Generated Prompt step.  So, you would store the current time like this: Set time_now = T[now], and then you would use the generator step to output to a Prompt variable, for which you would play with the Play Prompt step.

For calling number, the simplest method is to use the Play Prompt step to Spell the number, if the number is in your preferred format, like so: Play Prompt (--Triggering Contact--, S[calling_number]), where you previously stored the calling number from the Get Call Contact Info step.  If the number is not in your preferred format, then you might need to manipulate it, before spelling it back.

TIP: S[] is called a prompt literal, and it says each number, one at a time.  Contrast that with N[], which says the cardinal number, and #[], which  says the ordinal number.  E.g., Saying 13 as "one three" vs thirteen vs thirteenth

Let me know if that helps you get what you need.  Else, just post back.

On Mon, Feb 25, 2019 at 10:24 AM Wagner, Fredrich <fredrich.wagner at centurylink.com<mailto:fredrich.wagner at centurylink.com>> wrote:
Hello, I am looking to build a simple script that will play a prompt, telling the caller the  time of day, and what their calling number is.

Any ideas pointing me in the right direction would be greatly appreciated.


Thank you!


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