[cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected

[Lelio Fulgenzi]

I upgraded an SX20 from TC to CE and had something similar. I ended up shutting the down the unit, unplugging everything, then plugging it in and restarting. Camera woke up and I saw feedback on screen that the camera was downloading software. Waited until that was done and voila.

-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<x-apple-data-detectors://1/0>
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Jan 7, 2019, at 5:37 PM, Jason Aarons (Americas) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:



After upgrading a working CUCM registered Room 70 Single from CE 9.2.1 to 9.5.2 it appears from logs the camera is still stuck at firmware 9.2.1

Screen shows “No Camera Connected”

So far I have upgraded about 7 Room 55s to CE 9.5.2 and haven’t had any problems.

I’ve opened a TAC case.


-jason



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