[cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected

[Matt Jacobson]

Looking at the ce9 release notes, it states tc7.3.6 and above support
direct upgrades to whatever target versions. I’ve done loads of upgrades
from old ce8 or tc7.3.x straight to most recent ce9, never any step upgrade
related problems. Occasionally there is the odd peripheral or touch panel
thing, but a reboot fixes this.

On Tue, Jan 8, 2019 at 04:40 Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> Have you tried downgrading and then if that works stepping through 9.3 and
> 9.4 to 9.5?
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
>
>
> Matthew Loraditch​
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
> ------------------------------
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of
> Jason Aarons (Americas) <jason.aarons at dimensiondata.com>
> *Sent:* Monday, January 7, 2019 5:37 PM
> *To:* cisco-voip (cisco-voip at puck.nether.net)
> *Subject:* [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera
> detected
>
>
>
> After upgrading a working CUCM registered Room 70 Single from CE 9.2.1 to
> 9.5.2 it appears from logs the camera is still stuck at firmware 9.2.1
>
>
>
> Screen shows “No Camera Connected”
>
>
>
> So far I have upgraded about 7 Room 55s to CE 9.5.2 and haven’t had any
> problems.
>
>
>
> I’ve opened a TAC case.
>
>
>
>
>
> -jason
>
>
>
>
> This email and all contents are subject to the following disclaimer:
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