[cisco-voip] Cisco 8851 shared line question

[Jon Fox]

Hey James.
Believe it or not I actually had to downgrade to 11.7 to get it functioning
correctly.
I'll need to look at my notes at what version I eventually went to to get
it fixed totally.
Jon


On 8 Jan 2019 10:50, "James Dust" <james.dust at charles-stanley.co.uk> wrote:

Mornign Jon and thank you for that,



The problem seems to be the same so I have raised this with our reseller,
however we are using version: sip88xx.12-1-1-12



What version did you goto in order to resolve this?



Many thanks



James







*From:* Jon Fox [mailto:jonfoxipt at gmail.com]
*Sent:* 07 January 2019 20:05
*To:* Paul Bottone; James Dust
*Cc:* cisco-voip at puck.nether.net
*Subject:* Re: [cisco-voip] Cisco 8851 shared line question



Hey James, Did you get to the bottom of this?

Sounds similar to something i had not so long ago which turned out to be a
bug CSCvh30732
<https://urldefense.proofpoint.com/v2/url?u=https-3A__bst.cloudapps.cisco.com_bugsearch_bug_CSCvh30732-3Femailclick-3DCNSemail&d=DwMFaQ&c=9wxE0DgWbPxd1HCzjwN8Eaww1--ViDajIU4RXCxgSXE&r=5JyBZecqg6XxpGqlMurMg93hfV48sw2zaIXj9wUbn1Q&m=j6YVY2iVRe4qASxRGuxoETMbZECLnlzaAXabphuII5Y&s=zAZW8KywvM2w9Jsq0OZCfOkJd2p5eufgWFxWrf2FmOs&e=>
.

What firmware are you using?



Jon



On 7 Jan 2019, at 18:59, Paul Bottone <paulb at uwo.ca> wrote:



We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected
it by performing the following:
upgraded the 8851 firmware to sip88xx.12-1-1-12
On the device page changing the following:
 Line Mode Field to Enhanced Line Mode

This parameter allows admin to switch between Session Line Mode and
Enhanced Line Mode. While in Session Line Mode, the buttons on the left of
the screen can be configured as programmable line keys and the buttons on
the right of the screen are always session keys. While in Enhanced Line
Mode, all the buttons can be configured as programmable line keys.

This is a required field.

Default: Session Line Mode

: Only a limited number of features are supported with Enhanced Line mode.
When Session Line mode is selected, only the first five configured lines
are displayed on the phone with Intelligent Proximity disabled. For
additional information, please see the Cisco IP Phone 8800 Series
Administration Guide for Cisco Unified Communications Manager and latest
release notes.


or if you are no Standard mode change
Revert all Calls to Enable

When enabled, phone will revert to All Calls after any call is ended if the
call is on a filter other than Primary line, All Calls or Alerting Calls.

      This is a required field.
      Default: Disabled
Show All Calls on Primary Line to Enabled

 When enabled, indicates that all calls presented to this device will be
shown when the Primary line is selected.

      This is a required field.
      Default: Disabled

This should fix your problem
-- 

Paul Bottone: paulb at uwo.ca
Telecommunications Network Analyst
Western Technology Services
Network Operations Centre
Phone: (519) 661-2014
Extension: 86170
Western University

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