[cisco-voip] FW: Cisco 8851 shared line question

[James Dust]

Kind Regards

James Dust
ICT Network Infrastructure & Communications Engineer





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From: James Dust
Sent: 07 January 2019 08:41
To: cisco-voip at puck.nether.net
Subject: Cisco 8851 shared line question

Hi there,

We have recently rolled out Cisco 8851 phones, and I am getting a problem where end users are lifting the phone handset to make a call and selecting a line other than their primary.

I have checked, and both the physical device and users UDP profile are set select primary line for calls.

Has anyone else experienced this issue at all?

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