[cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected

[Dave Goodwin]

This is probably a long shot, but has the system in question been given a
non-default, low MTU? If so, consider raising the MTU if possible to at
least 1280 bytes and rebooting. If this might affect you, contact TAC for
more information.

On Tue, Jan 8, 2019 at 10:01 AM Ryan Ratliff (rratliff) via cisco-voip <
cisco-voip at puck.nether.net> wrote:

> It’s in the release notes for CE9, and as Matthew noted the fact that the
> .pkg file doesn’t exist is a good clue.
>
> Not that it’s stopped long-time Tandberg folks from ripping the pkg files
> out of the cop.sgn and working very hard to make their cameras not pair.
>
>  - Ryan Ratliff
>
> On Jan 8, 2019, at 9:39 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> This is news to me. Hopefully it’s written down somewhere? 😉
>
> ---
> *Lelio Fulgenzi, B.A.* | Senior Analyst
> Computing and Communications Services | University of Guelph
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
> 519-824-4120 Ext. 56354 <519-824-4120;56354> | lelio at uoguelph.ca
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
> <image001.png>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Matthew
> Loraditch
> *Sent:* Tuesday, January 8, 2019 9:28 AM
> *To:* Ryan Ratliff (rratliff) <rratliff at cisco.com>; Matt Jacobson <
> m4ttjacobson at gmail.com>
> *Cc:* cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera
> detected
>
> I was mostly thinking of a bug, of course you shouldn’t normally have to
> do that.
>
> But good to know Room kits don’t support packages. I’m not sure I knew
> that. Although I suppose I would figure it out when the downloads don’t
> exist!
>
>
> *Matthew Loraditch**​*
> *Sr. Network Engineer*
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>  |
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
> <image002.png>
> <image003.png> <https://facebook.com/heliontech>
> <image004.png> <https://twitter.com/heliontech>
> <image005.png> <https://www.linkedin.com/company/helion-technologies>
> *From:* Ryan Ratliff (rratliff) <rratliff at cisco.com>
> *Sent:* Tuesday, January 8, 2019 9:21 AM
> *To:* Matt Jacobson <m4ttjacobson at gmail.com>
> *Cc:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; cisco-voip (
> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera
> detected
>
> Stepped upgrades haven’t been a thing with TC/CE endpoints since TC6 days.
>
> The only thing that will really bite you with the Quad Camera and P60 on
> the newer “Room” series is that you have to upgrade using the cop.sgn on
> the endpoint, or by telling it to load a .loads file in CUCM.
> Older endpoints have camera firmware bundled in the .pkg file. That is not
> the case for the room series and if you somehow manage to get the pkg file
> uploaded to the endpoint it won’t have camera firmware.
>
> Aside from the “you’re not upgrading it correctly” scenario, the logs from
> boot are pretty good for this type of thing. The swupgrade.log will print
> at boot all the local firmware the codec has to give to peripherals. It
> does require the camera to initiate the network pairing so the upgrade can
> happen, but I’ve only seen that go wonky a couple times.
>
>  - Ryan Ratliff
>
>
>
> On Jan 8, 2019, at 2:39 AM, Matt Jacobson <m4ttjacobson at gmail.com> wrote:
>
> Looking at the ce9 release notes, it states tc7.3.6 and above support
> direct upgrades to whatever target versions. I’ve done loads of upgrades
> from old ce8 or tc7.3.x straight to most recent ce9, never any step upgrade
> related problems. Occasionally there is the odd peripheral or touch panel
> thing, but a reboot fixes this.
>
> On Tue, Jan 8, 2019 at 04:40 Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
> Have you tried downgrading and then if that works stepping through 9.3 and
> 9.4 to 9.5?
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
>
>
> *Matthew Loraditch**​*
> *Sr. Network Engineer*
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>  |
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
> <image498449.png>
> <image530862.png> <https://facebook.com/heliontech>
> <image149525.png> <https://twitter.com/heliontech>
> <image973300.png> <https://www.linkedin.com/company/helion-technologies>
> ------------------------------
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of
> Jason Aarons (Americas) <jason.aarons at dimensiondata.com>
> *Sent:* Monday, January 7, 2019 5:37 PM
> *To:* cisco-voip (cisco-voip at puck.nether.net)
> *Subject:* [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera
> detected
>
>
>
> After upgrading a working CUCM registered Room 70 Single from CE 9.2.1 to
> 9.5.2 it appears from logs the camera is still stuck at firmware 9.2.1
>
> Screen shows “No Camera Connected”
>
> So far I have upgraded about 7 Room 55s to CE 9.5.2 and haven’t had any
> problems.
>
> I’ve opened a TAC case.
>
>
> -jason
>
>
>
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