[cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected

[Jason Aarons (Americas)]

Just to followup, it was a typo .loads is correct and not .pkg  in the Phone Load field under device.


From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Sent: Monday, January 7, 2019 7:40 PM
To: Jason Aarons (Americas) <jason.aarons at dimensiondata.com>; cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected


Have you tried downgrading and then if that works stepping through 9.3 and 9.4 to 9.5?

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Matthew Loraditch​

Sr. Network Engineer


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________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Jason Aarons (Americas) <jason.aarons at dimensiondata.com>
Sent: Monday, January 7, 2019 5:37 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected


After upgrading a working CUCM registered Room 70 Single from CE 9.2.1 to 9.5.2 it appears from logs the camera is still stuck at firmware 9.2.1

Screen shows “No Camera Connected”

So far I have upgraded about 7 Room 55s to CE 9.5.2 and haven’t had any problems.

I’ve opened a TAC case.


-jason



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