[cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

Thu Jan 10 10:21:26 EST 2019

James,

We have are on sip88xx.12.1.1.12 and do not have that problem
I have downloaded 12.1.5.16 but not used it on anything

I looked back to when I was having the problem and in my notes (with TAC) it stated that we performed three things

  1.  We upgraded the firmware to the version stated above
  2.  Created a new soft-key template for our phones not using the standard soft-key template
  3.  Changed the phones to use Enhanced mode.

This gave us other challenges as some people liked having the boxes on the right side of the screen.

Most didn't notice the change.

Hope this helps

Paul

On 1/10/19 8:18 AM, James Dust wrote:
I’d definitely give it a go on a small group of vocal users,

On 10 Jan 2019, at 12:49, Jon Fox <jonfoxipt at gmail.com<mailto:jonfoxipt at gmail.com>> wrote:

What are your thoughts about downgrading?

On Wed, 9 Jan 2019, 23:15 James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk> wrote:
Evening all,

We have upgraded a handful of phones to firmware version 12-5-1-16, but it’s not fixed this issue.

Can anyone recommend a firmware that does work?

Many thanks

James

On 8 Jan 2019, at 12:15, James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:

Thanks Jon,

Our maintainer has recommended version 12-5-1-16 which I have downloaded and am currently trialling.

Thanks again

James

From: Jon Fox [mailto:jonfoxipt at gmail.com]
Sent: 08 January 2019 12:13
To: James Dust
Cc: Paul Bottone; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco 8851 shared line question

Hey James.
Believe it or not I actually had to downgrade to 11.7 to get it functioning correctly.
I'll need to look at my notes at what version I eventually went to to get it fixed totally.
Jon

On 8 Jan 2019 10:50, "James Dust" <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:
Mornign Jon and thank you for that,

The problem seems to be the same so I have raised this with our reseller, however we are using version: sip88xx.12-1-1-12

What version did you goto in order to resolve this?

Many thanks

James

From: Jon Fox [mailto:jonfoxipt at gmail.com<mailto:jonfoxipt at gmail.com>]
Sent: 07 January 2019 20:05
To: Paul Bottone; James Dust
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco 8851 shared line question

Hey James, Did you get to the bottom of this?
Sounds similar to something i had not so long ago which turned out to be a bug CSCvh30732<https://urldefense.proofpoint.com/v2/url?u=https-3A__bst.cloudapps.cisco.com_bugsearch_bug_CSCvh30732-3Femailclick-3DCNSemail&d=DwMFaQ&c=9wxE0DgWbPxd1HCzjwN8Eaww1--ViDajIU4RXCxgSXE&r=5JyBZecqg6XxpGqlMurMg93hfV48sw2zaIXj9wUbn1Q&m=j6YVY2iVRe4qASxRGuxoETMbZECLnlzaAXabphuII5Y&s=zAZW8KywvM2w9Jsq0OZCfOkJd2p5eufgWFxWrf2FmOs&e=>.
What firmware are you using?

Jon

On 7 Jan 2019, at 18:59, Paul Bottone <paulb at uwo.ca<mailto:paulb at uwo.ca>> wrote:

We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected it by performing the following:
upgraded the 8851 firmware to sip88xx.12-1-1-12
On the device page changing the following:
 Line Mode Field to Enhanced Line Mode
This parameter allows admin to switch between Session Line Mode and Enhanced Line Mode. While in Session Line Mode, the buttons on the left of the screen can be configured as programmable line keys and the buttons on the right of the screen are always session keys. While in Enhanced Line Mode, all the buttons can be configured as programmable line keys.

This is a required field.

Default: Session Line Mode

: Only a limited number of features are supported with Enhanced Line mode. When Session Line mode is selected, only the first five configured lines are displayed on the phone with Intelligent Proximity disabled. For additional information, please see the Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager and latest release notes.

or if you are no Standard mode change
Revert all Calls to Enable
When enabled, phone will revert to All Calls after any call is ended if the call is on a filter other than Primary line, All Calls or Alerting Calls.
      This is a required field.
      Default: Disabled
Show All Calls on Primary Line to Enabled
 When enabled, indicates that all calls presented to this device will be shown when the Primary line is selected.
      This is a required field.
      Default: Disabled

This should fix your problem
--
Paul Bottone: paulb at uwo.ca<mailto:paulb at uwo.ca>
Telecommunications Network Analyst
Western Technology Services
Network Operations Centre
Phone: (519) 661-2014
Extension: 86170
Western University
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

--

Paul Bottone: paulb at uwo.ca<mailto:paulb at uwo.ca>
Telecommunications Network Analyst
Western Technology Services
Network Operations Centre
Phone: (519) 661-2014
Extension: 86170
Western University
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190110/97557e66/attachment.html>