[cisco-voip] E911 Address Incorrect

[Lelio Fulgenzi]

Hey Jason,

Do you subscribe to a PS-ALI type service? Or are you relying on default address information?

If you are relying on default address information - that will be difficult to change since it's likely going to be tied to the service address of the PSTN connection.

That being said, if it's actually incorrect, you should be able to reach out to your account team for starting point. First thing I'd do is check with whomever is getting the bills for that PSTN number to see what the billing information looks like. If they have equipment records, that might help too.

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Jason Faraone
Sent: Tuesday, July 9, 2019 12:09 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] E911 Address Incorrect

I have a location that shows the correct physical address when I dial 933, but a slightly incorrect address when dialing 911. Has anyone encountered this before?

Dialing 933 shows Oakbrook Center, where 911 shows Oakbrook Road. Everything else is correct (State, CID, zip, street address). There is an Oakbrook road in the area, so I need to get this resolved so that there is no confusion in case of emergency.

Jason Faraone
Sr. Network Engineer Bear

Build-A-Bear Workshop, Inc.
1954 Innerbelt Business Center Drive
St. Louis, MO  63114


jasonf at buildabear.com<mailto:jasonf at buildabear.com>
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