[cisco-voip] E911 Address Incorrect

[Brian Meade]

933 is usually just provided by the SIP carrier in my understanding.  A lot
of the circuits I've installed don't have 933 as an option.

On Tue, Jul 9, 2019 at 12:38 PM Jason Faraone <jasonf at buildabear.com> wrote:

> We’re using the default address information – this TN is provided via
> SIP.us, and so I manually entered in the E911 information when I
> provisioned the line. I opened a ticket with them, and they verified that
> the address they have on hand is the correct one, which I believe as 933 is
> able to confirm this.
>
>
>
> My confusion comes in with 911 receiving different information – slightly
> different, but enough to cause concern. I was always under the impression
> that 933 and 911 pulled the same data when it comes to caller ID.
>
>
>
>
> *Jason Faraone *Sr. Network Engineer Bear
>
> Build-A-Bear Workshop, Inc.
> 1954 Innerbelt Business Center Drive
> St. Louis, MO  63114
> US: 314.593.3244
> UK: 01753560740
> C: 314.308.9003
>
> *jasonf at buildabear.com <jasonf at buildabear.com>*
> www.buildabear.com
>
> *Follow us:* Facebook <https://www.facebook.com/Buildabear>, Twitter
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>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Tuesday, July 9, 2019 11:31 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] E911 Address Incorrect
>
>
>
> Hey Jason,
>
>
>
> Do you subscribe to a PS-ALI type service? Or are you relying on default
> address information?
>
>
>
> If you are relying on default address information – that will be difficult
> to change since it’s likely going to be tied to the service address of the
> PSTN connection.
>
>
>
> That being said, if it’s actually incorrect, you should be able to reach
> out to your account team for starting point. First thing I’d do is check
> with whomever is getting the bills for that PSTN number to see what the
> billing information looks like. If they have equipment records, that might
> help too.
>
>
>
> Lelio
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Jason
> Faraone
> *Sent:* Tuesday, July 9, 2019 12:09 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] E911 Address Incorrect
>
>
>
> I have a location that shows the correct physical address when I dial 933,
> but a slightly incorrect address when dialing 911. Has anyone encountered
> this before?
>
>
>
> Dialing 933 shows Oakbrook Center, where 911 shows Oakbrook Road.
> Everything else is correct (State, CID, zip, street address). There is an
> Oakbrook road in the area, so I need to get this resolved so that there is
> no confusion in case of emergency.
>
>
>
>
> *Jason Faraone *Sr. Network Engineer Bear
>
> Build-A-Bear Workshop, Inc.
> 1954 Innerbelt Business Center Drive
> St. Louis, MO  63114
>
>
> *jasonf at buildabear.com <jasonf at buildabear.com>*
> www.buildabear.com
>
> *Follow us:* Facebook <https://www.facebook.com/Buildabear>, Twitter
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