[cisco-voip] E911 Address Incorrect

Tue Jul 9 13:46:13 EDT 2019

Interesting. If you're using default address information, then you'll have to arrange with your TSP that they coordinate address record updates with the local PSAP.

I know with my little experience that PSALI updates have to be precise. So if the PSALI database has RD instead of ROAD, if you use ROAD it will get rejected. Something like that.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Jason Faraone <jasonf at buildabear.com>
Sent: Tuesday, July 9, 2019 12:38 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca>; cisco-voip at puck.nether.net
Subject: RE: E911 Address Incorrect

We're using the default address information - this TN is provided via SIP.us, and so I manually entered in the E911 information when I provisioned the line. I opened a ticket with them, and they verified that the address they have on hand is the correct one, which I believe as 933 is able to confirm this.

My confusion comes in with 911 receiving different information - slightly different, but enough to cause concern. I was always under the impression that 933 and 911 pulled the same data when it comes to caller ID.

Jason Faraone
Sr. Network Engineer Bear

Build-A-Bear Workshop, Inc.
1954 Innerbelt Business Center Drive
St. Louis, MO  63114
US: 314.593.3244
UK: 01753560740
C: 314.308.9003

jasonf at buildabear.com<mailto:jasonf at buildabear.com>
www.buildabear.com<http://www.buildabear.com/>

Follow us: Facebook<https://www.facebook.com/Buildabear>, Twitter<https://twitter.com/buildabear>, YouTube<https://www.youtube.com/user/Buildabearworkshop1>, Pinterest<https://pinterest.com/buildabear/>

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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Tuesday, July 9, 2019 11:31 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] E911 Address Incorrect

Hey Jason,

Do you subscribe to a PS-ALI type service? Or are you relying on default address information?

If you are relying on default address information - that will be difficult to change since it's likely going to be tied to the service address of the PSTN connection.

That being said, if it's actually incorrect, you should be able to reach out to your account team for starting point. First thing I'd do is check with whomever is getting the bills for that PSTN number to see what the billing information looks like. If they have equipment records, that might help too.

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Jason Faraone
Sent: Tuesday, July 9, 2019 12:09 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] E911 Address Incorrect

I have a location that shows the correct physical address when I dial 933, but a slightly incorrect address when dialing 911. Has anyone encountered this before?

Dialing 933 shows Oakbrook Center, where 911 shows Oakbrook Road. Everything else is correct (State, CID, zip, street address). There is an Oakbrook road in the area, so I need to get this resolved so that there is no confusion in case of emergency.

Jason Faraone
Sr. Network Engineer Bear

Build-A-Bear Workshop, Inc.
1954 Innerbelt Business Center Drive
St. Louis, MO  63114

jasonf at buildabear.com<mailto:jasonf at buildabear.com>
www.buildabear.com<http://www.buildabear.com/>

Follow us: Facebook<https://www.facebook.com/Buildabear>, Twitter<https://twitter.com/buildabear>, YouTube<https://www.youtube.com/user/Buildabearworkshop1>, Pinterest<https://pinterest.com/buildabear/>

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