[cisco-voip] Unity Connection Mailbox
Lelio Fulgenzi
lelio at uoguelph.ca
Mon Jul 29 18:04:56 EDT 2019
That’s an interesting perspective. And makes a lot of sense.
-sent from mobile device-
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<x-apple-data-detectors://1/0>
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On Jul 29, 2019, at 11:35 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
I would disagree. If I put myself into the caller's shoes, and I call Steve but hear Mark's voicemail, I will think I called the wrong number, and likely delete Steve's phone number from my contact list.
On Fri, Jul 26, 2019 at 7:41 PM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
It’s funny we ALWAYS use last redirecting.
I (and my team) find first redirecting confusing as heck. Last redirecting ensures the VM goes to where we want it. We are most concerned with hunt groups and such and we use CTI route points at the end of any call flow that is intended for VM. In theory we may end up with more hunt lists and such as some items may need to be duplicated, but it’s much easier IMO to manage and troubleshoot.
And if individuals are CFwdAlling it’s because they aren’t available so shouldn’t the VM go to the person who is in the office and can handle it?
Matthew Loraditch
Sr. Network Engineer
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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Jason Aarons (Americas)
Sent: Friday, July 26, 2019 8:29 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Unity Connection Mailbox
We implemented that CXN Service Parameter “Last Redirecting Number” and it’s working.
Just which something there was a per user solution in CUCM etc.
From: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Sent: Friday, July 26, 2019 1:20 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; Jason Aarons (Americas) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: Unity Connection Mailbox
Ok – I’m _pretty_ sure this is what helps:
* Connection Admin > Advanced > Conversations
* Use Last (Rather than First) Redirecting Number for Routing Incoming Call [ ]
“When this check box is checked, Unity Connection uses the last redirecting number for routing incoming calls.”
I have not (ever) had a chance to test this.
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook
<image001.png>
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Friday, July 26, 2019 1:10 PM
To: Jason Aarons (Americas) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Unity Connection Mailbox
There used to be a system wide settings on Unity Connection where you could decide to either send it to the originating mailbox. Not sure if it was available in the admin GUI or it needed a cisco unity monkey tool to do it.
Will spend a few minutes looking…
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook
<image001.png>
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Jason Aarons (Americas)
Sent: Friday, July 26, 2019 12:43 PM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Unity Connection Mailbox
Jack on PSTN >>>>> Diane ext 4001 >>>>>> Bobbie ext 4002
If Jack calls Diane and Diane has call forward all to Bobbie, is there a way for Jack to hear Bobbie’s voicemail and not Diane’s?
TAC said no. Ask the expert at Cisco Live said no. is the answer really no?
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