[cisco-voip] Webex Control Hub Question (SSO and External Administrators)

[Mark H. Turpin]

Lelio,

Your partner can immediately assign new admins if staff changes occur within the partner organization.

We typically assign 4 people as customer admins so various folks can be available to assist, and it prevents a spof.


—
Mark Turpin
Contact me on Cisco WebEx Teams:
mturpin at covene.com<mailto:mturpin at covene.com> / +1-314-297-0770


From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Lelio Fulgenzi
Sent: Monday, March 18, 2019 5:03 PM
To: Charles Goldsmith <wokka at justfamily.org>
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Webex Control Hub Question (SSO and External Administrators)

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Exactly!

I’m waiting for confirmation that a single paid account is valid. This will be my recommended approach.

We don’t always have the same partner and their staff could change, etc. Etc.
-sent from mobile device-


Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
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On Mar 18, 2019, at 5:00 PM, Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>> wrote:
True, but when you are the partner and your SSO is unavailable :)

On Mon, Mar 18, 2019 at 3:59 PM Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:
Your Cisco partner can have external admin accounts for your org to disable SSO if needed as well.

On Mon, Mar 18, 2019 at 4:16 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

OK - Here's a chicken and egg question.

Unlike with Webex legacy admin console, when you enable SSO on Control Hub, everyone uses it, including administrators accessing Control Hub itself.

If SSO breaks, what happens? The only thing I see is asking Cisco to disable it and you then login using a previously defined administrator account that was activated before SSO was configured and hope you remember the old password.

The only other option I can see is using an external administrator account, which can only be a paid account. This means, collaborating with other organizations to reciprocally provide each other an account, or going out and buying a one-off teams account for $25/mo.

What are others doing out there?

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
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