[cisco-voip] Softphones

Wed Mar 20 17:11:01 EDT 2019

Wow – thanks Charles!  I’ll forward this on to our support team. ☺

Parker 
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: parker at donomasoftware.com
w: www.donomasoftware.com

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From: Charles Goldsmith <wokka at justfamily.org>
Date: Wednesday, March 20, 2019 at 5:00 PM
To: Parker Pearson - Donoma <parker at donomasoftware.com>
Cc: Lisa Notarianni <lisa.notarianni at scranton.edu>, "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Softphones

Jabber multi-line is there, you need 11.5.1su3 or higher and a cop file, IIRC.

And it works nicely.

On Wed, Mar 20, 2019 at 3:55 PM Parker Pearson - Donoma <parker at donomasoftware.com<mailto:parker at donomasoftware.com>> wrote:
Speaking as an end user – our geo-diverse team uses Cisco softphone functionality heavily.  I’d go so far as to say I could not do my job without it.  I work from a home office and I travel.  My company did not have to buy a handset for me to have in my home office, (Thereby saving a decent chunk of change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I could keep open on a second screen, and here’s the kicker… it provided multi-line support.  Now I use Jabber as my softphone, and it does a decent job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen it yet.  Our support staff knows how bad some of us need that second line feature – I am confident they would not have kept it a secret if it showed up in 12.

We noticed some weird interoperability on single number reach and running Jabber on multiple devices.  If you as the user weren’t super careful about close the apps out (hard to remember when you run iOS for example) then call functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

[Donoma Software Web Page]<http://donomasoftware.com/>

Parker

Pearson

Vice President, Marketing & Business Development

Donoma Software

1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060

t: 540.443.3577<tel:540.443.3577>

e: parker at donomasoftware.com<mailto:parker at donomasoftware.com>

w: www.donomasoftware.com<http://www.donomasoftware.com/>

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The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Lisa Notarianni <lisa.notarianni at scranton.edu<mailto:lisa.notarianni at scranton.edu>>
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Softphones

We have a few staff who travel and would make good use of a softphone.  We have not implemented them or had anyone use them before.  Call Manager version 11.5.1.13039-1

Any good or bad experiences or words of wisdom before I begin research?

Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]

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