[cisco-voip] shared line calls pop up on other people's Jabber when placed on hold

[Lelio Fulgenzi]

Fyi:

There’s a “Bring call window to the front” option in Jabber which you can change to “Except when on hold”…… this will help.

To make this change:

Menu (gear icon)
Settings
Calls
Bring call window to the front:
Computer: Except when on hold (from drop down)




---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Lelio Fulgenzi
Sent: Tuesday, November 26, 2019 3:43 PM
To: voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] shared line calls pop up on other people's Jabber when placed on hold

Laptops on wired connection on same switch exhibits popup behavior when call placed on hold on shared line.

Next test is to try wired on different switch.

I’m sure this is by design, but not sure the thought process behind it.

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Lelio Fulgenzi
Sent: Tuesday, November 26, 2019 3:25 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: shared line calls pop up on other people's Jabber when placed on hold


OK. Just to follow up on this… I’m seeing mixed behaviours from running Jabber on different machines. All using my account, all with similar setups.

I thought it had to do with my machine being linked to the back of the phone, but I moved my main machine from behind the phone onto a wired connection.

The test laptops are wireless, and they don’t exhibit the same behavior. Next I will test with the laptops on wired. See if the same thing happens.

Very weird.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Thursday, November 21, 2019 9:36 AM
To: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] shared line calls pop up on other people's Jabber when placed on hold


So… Jabber on my screen. I have multi-line. The second line is a shared line among my team. Someone picks up an incoming call on the second line. They place the call on hold and it pops up on my screen.

I need to do some in-depth research, but I can’t seem to find anything in the parameters guide or the phone/DN configuration pages. Is there a enterprise or service parameter?

It’s not going to go over well if we can’t change this. ☹


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20191126/e3eae05f/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 1297 bytes
Desc: image001.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20191126/e3eae05f/attachment.png>