[cisco-voip] UCCx and Jabber - compatible or not?

Fri Oct 18 16:16:10 EDT 2019

Be careful with that as UCCX loves to reset all the agent's settings.  It's
worth testing but you may lose all the agent config.

On Fri, Oct 18, 2019 at 3:51 PM Johnson, Tim <johns10t at cmich.edu> wrote:

> As for your “fake extension mobility” suggestion, you could possibly do
> that by having two DNs designated for the user intended for UCCX. Have one
> assigned to the SEP device, the other to the CSF. Have both of those
> assigned to the End User as a Controlled Device, and then setup an AXL call
> to change the IPCC extension on the End User. If I’m thinking right that’ll
> basically give you (and potentially the user) the ability to toggle to
> their preference.
>
>
>
> *From:* Pawlowski, Adam <ajp26 at buffalo.edu>
> *Sent:* Friday, October 18, 2019 3:43 PM
> *To:* 'Lelio Fulgenzi' <lelio at uoguelph.ca>; Matthew Loraditch <
> MLoraditch at heliontechnologies.com>; Johnson, Tim <johns10t at cmich.edu>;
> voyp list, cisco-voip (cisco-voip at puck.nether.net) <
> cisco-voip at puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> Only in Phone Only or it doesn’t work, or if you are assigning a custom
> configuration or phone.
>
>
>
> In our case (love to toot my own horn), jabber-config.xml turns off phone
> and voicemail. If you want a person to cover a group VM box, or have
> special features (pChat etc) the only way to tell the client what to do is
> to build the CSF device to steer the configuration.
>
>
>
> Regarding this, there’s a community forum post that says if you sign in to
> the phone, then open Jabber, then sign out of the phone, that it “works”
> because CTI still can find the station. I assume this has something to do
> with the order in which the devices are retrieved when you ask for a
> terminal list with CTI but I don’t know.
>
>
>
> It was followed up with a long post of “yeah maybe it works maybe it
> doesn’t but it is not supported”.
>
>
>
> Someone should write some nice wrapped code to move your DN around like a
> fake extension mobility. If you have no other considerations, with AXL it’s
> saving the phone back with that DN out of the line list, and saving it back
> on the CSF device. Probably break a bunch of things but if not I’m sure
> there’s a few bucks to be made off of that.
>
>
>
> Since it is a Friday I don’t intend to touch any of that and demo is since
> I’ll probably end up deleting everyone’s phone line or something.
>
>
>
> Adam
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Friday, October 18, 2019 3:36 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; Johnson, Tim
> <johns10t at cmich.edu>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not?
>
>
>
> Ok, now you’re really freaking me out.
>
>
>
> *You don’t need a CSF device to log in with Jabber?*
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575507428&sdata=Cyo0An0ExLGeAXrnx1pXGkdupHYrRYnrCki8Iscfz%2Bg%3D&reserved=0>
> | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Sent:* Friday, October 18, 2019 3:32 PM
> *To:* Johnson, Tim <johns10t at cmich.edu>; Lelio Fulgenzi <lelio at uoguelph.ca>;
> voyp list, cisco-voip (cisco-voip at puck.nether.net) <
> cisco-voip at puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> Yeah just don’t create one if you don’t like having them blank. You don’t
> need a CSF for deskphone control.
>
>
>
>
>
> *Matthew Loraditch***
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com*
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575517423&sdata=GKUkcVRWPdajscHjw02JeaQgOjDvvqruFX7r%2FF1gKIQ%3D&reserved=0>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Helion Technologies]
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575517423&sdata=GKUkcVRWPdajscHjw02JeaQgOjDvvqruFX7r%2FF1gKIQ%3D&reserved=0>
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>
> *From:* Johnson, Tim <johns10t at cmich.edu>
> *Sent:* Friday, October 18, 2019 3:30 PM
> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; Matthew Loraditch <
> MLoraditch at heliontechnologies.com>; voyp list, cisco-voip (
> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> Yeah, just don’t have a CSF device assigned to that user. Or, if you do
> have a CSF device for that user, make sure their IPCC extension is not
> assigned to it.
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Friday, October 18, 2019 3:30 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not?
>
>
>
> Interesting. Devices without DNs just freak me out!
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575537417&sdata=ruUhK1oaJA8sr7%2BXr%2BpGiJ34%2BHHt3OCfGqX0GoFFlcc%3D&reserved=0>
> | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Sent:* Friday, October 18, 2019 3:28 PM
> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> Correct. If you have agents who want to  use Jabber and have a hardphone
> DO NOT put their agent DN on any other device. If you search the DN in CUCM
> you need to see that DN associated to only a single device
>
>
>
>
>
>
>
>
>
> *Matthew Loraditch***
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com*
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575537417&sdata=8N7DaCkFxP6Q4MJpwkuN4m08%2BS%2BuW7lcmoVtasTBf64%3D&reserved=0>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Helion Technologies]
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575547405&sdata=5hufVGYjMbvJBvZAa%2FoQL1hRdgd8P2ED2jURizoXdg0%3D&reserved=0>
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>
> *From:* Lelio Fulgenzi <lelio at uoguelph.ca>
> *Sent:* Friday, October 18, 2019 3:26 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> *Yes jabber in deskphone control mode is ok. Jabber is not operating as a
> softphone in that mode and breaks no UCCX “rules”*
>
>
>
> In this case, do I have to make sure not to program a DN on Jabber?
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575567395&sdata=4Pmw7Vmz9M0I6u6H%2FVt8xx%2B6wGFHDkB95vinPfJt3MY%3D&reserved=0>
> | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Sent:* Friday, October 18, 2019 3:24 PM
> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> LOL
>
>
>
> Yes Historically you were good with the hardphone and CIPC b/c you can use
> ext. mobility on both to get you extension and from a UCCX perspective said
> extension was only on one device in CUCM.
>
>
>
> Yes jabber in deskphone control mode is ok. Jabber is not operating as a
> softphone in that mode and breaks no UCCX “rules”
>
>
>
>
>
>
>
>
>
> *Matthew Loraditch***
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com*
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575577389&sdata=zI3Vfp8ZgtNskOAJS8RelBI0X%2FTMXFxe9nobA5EQG7s%3D&reserved=0>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Helion Technologies]
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575577389&sdata=zI3Vfp8ZgtNskOAJS8RelBI0X%2FTMXFxe9nobA5EQG7s%3D&reserved=0>
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>
> *From:* Lelio Fulgenzi <lelio at uoguelph.ca>
> *Sent:* Friday, October 18, 2019 3:17 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> Oh yeah – I remember that session. It was great. But not as good as the
> session where I raised my hand and asked when they were gonna get rid of
> that final cable from the room kit to the touch 10. 😉
>
>
>
> But, I digress.
>
>
>
> So, historically, are you saying then, that one could have a hardphone
> with an agent extension and use CIPC with extension mobility and activate
> that same agent extension on CIPC and things would work and it was
> supported?
>
>
>
> From your last statement, “Jabber CTI control is kosher and has no bearing
> on this issue.” , are you implying I could install Jabber and modify the
> call settings to use the hard phone and it _*would*_ work?
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575597383&sdata=A%2FUtHpK6MDmOoxxyy7yX04nNI7k952Hwnt2WNCmetrs%3D&reserved=0>
> | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Sent:* Friday, October 18, 2019 3:07 PM
> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> The problem is workers who have a deskphone and also need to use a
> softphone occasionally or vice-versa.
>
>
>
> An agent extension can only be programmed on one device in all of CUCM.
>
>
>
> Previously the above situation could be handled by CIPC as extension
> mobility is supported.
>
>
>
> Jabber does not and will not support extension mobility as a softphone.
>
>
>
> UCCX says that supporting an agent extension on multiple devices is
> extremely difficult to fix
>
>
>
> I can’t remember if you were in those sessions at Cisco Live with me or
> not but it was a fun little it’s not my problem scenario from the two BUs
> in some of the sessions asking how they were going to fix this.
>
>
>
> Jabber CTI control is kosher and has no bearing on this issue.
>
>
>
>
>
> *Matthew Loraditch***
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com*
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575607377&sdata=2%2BInkhwlqfaxZAX3zAjvJ3cAg41DsbySdymbz9jOHHw%3D&reserved=0>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Helion Technologies]
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575607377&sdata=2%2BInkhwlqfaxZAX3zAjvJ3cAg41DsbySdymbz9jOHHw%3D&reserved=0>
>
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>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Friday, October 18, 2019 2:55 PM
> *To:* voyp list, cisco-voip (cisco-voip at puck.nether.net) <
> cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] UCCx and Jabber - compatible or not?
>
>
>
>
>
> I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone
> can explain to me what exactly the problem is. From what I understand,
> there is not an actual incompatibility with UCCx and Jabber, just with some
> deployment methods and some restrictions UCCx places on things.
>
>
>
> *So, in simplest terms, if you have a desktop agent, with Jabber (4Win)
> running and only one (agent) extension and no other device has that
> extension, things work.*
>
>
>
> I believe it’s when you try to do anything else other than this simple
> deployment that things go awry. Say, have both Jabber and a hard phone and
> log into your queue using a phone agent on the hard phone but want to use
> Jabber to answer. Or you want Jabber to control your hard phone. Etc.
>
>
>
> Can I get some ideas as to whether this is true and where people have seen
> trouble? And what is actually supported?
>
>
>
> Lelio
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs
> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575627360&sdata=j%2BiB2PIDAyhmL3AU5khmNeyYkhbfJXGPMkFE8eaet5w%3D&reserved=0>
> | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
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