[cisco-voip] UCCx and Jabber - compatible or not?

Fri Oct 18 16:49:32 EDT 2019

While it's true that the Agent will be deleted from UCCX if you remove the
IPCC extension, I would think an AXL call to updateUser would be
instantaneous, and thus avoid any issues.

There will be other challenges for sure, but I don't think this will be one
of them.

On Fri, Oct 18, 2019 at 3:17 PM Brian Meade <bmeade90 at vt.edu> wrote:

> Be careful with that as UCCX loves to reset all the agent's settings.
> It's worth testing but you may lose all the agent config.
>
> On Fri, Oct 18, 2019 at 3:51 PM Johnson, Tim <johns10t at cmich.edu> wrote:
>
>> As for your “fake extension mobility” suggestion, you could possibly do
>> that by having two DNs designated for the user intended for UCCX. Have one
>> assigned to the SEP device, the other to the CSF. Have both of those
>> assigned to the End User as a Controlled Device, and then setup an AXL call
>> to change the IPCC extension on the End User. If I’m thinking right that’ll
>> basically give you (and potentially the user) the ability to toggle to
>> their preference.
>>
>>
>>
>> *From:* Pawlowski, Adam <ajp26 at buffalo.edu>
>> *Sent:* Friday, October 18, 2019 3:43 PM
>> *To:* 'Lelio Fulgenzi' <lelio at uoguelph.ca>; Matthew Loraditch <
>> MLoraditch at heliontechnologies.com>; Johnson, Tim <johns10t at cmich.edu>;
>> voyp list, cisco-voip (cisco-voip at puck.nether.net) <
>> cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Only in Phone Only or it doesn’t work, or if you are assigning a custom
>> configuration or phone.
>>
>>
>>
>> In our case (love to toot my own horn), jabber-config.xml turns off phone
>> and voicemail. If you want a person to cover a group VM box, or have
>> special features (pChat etc) the only way to tell the client what to do is
>> to build the CSF device to steer the configuration.
>>
>>
>>
>> Regarding this, there’s a community forum post that says if you sign in
>> to the phone, then open Jabber, then sign out of the phone, that it “works”
>> because CTI still can find the station. I assume this has something to do
>> with the order in which the devices are retrieved when you ask for a
>> terminal list with CTI but I don’t know.
>>
>>
>>
>> It was followed up with a long post of “yeah maybe it works maybe it
>> doesn’t but it is not supported”.
>>
>>
>>
>> Someone should write some nice wrapped code to move your DN around like a
>> fake extension mobility. If you have no other considerations, with AXL it’s
>> saving the phone back with that DN out of the line list, and saving it back
>> on the CSF device. Probably break a bunch of things but if not I’m sure
>> there’s a few bucks to be made off of that.
>>
>>
>>
>> Since it is a Friday I don’t intend to touch any of that and demo is
>> since I’ll probably end up deleting everyone’s phone line or something.
>>
>>
>>
>> Adam
>>
>>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
>> Fulgenzi
>> *Sent:* Friday, October 18, 2019 3:36 PM
>> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; Johnson,
>> Tim <johns10t at cmich.edu>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not?
>>
>>
>>
>> Ok, now you’re really freaking me out.
>>
>>
>>
>> *You don’t need a CSF device to log in with Jabber?*
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575507428&sdata=Cyo0An0ExLGeAXrnx1pXGkdupHYrRYnrCki8Iscfz%2Bg%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Friday, October 18, 2019 3:32 PM
>> *To:* Johnson, Tim <johns10t at cmich.edu>; Lelio Fulgenzi <
>> lelio at uoguelph.ca>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <
>> cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Yeah just don’t create one if you don’t like having them blank. You don’t
>> need a CSF for deskphone control.
>>
>>
>>
>>
>>
>> *Matthew Loraditch***
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575517423&sdata=GKUkcVRWPdajscHjw02JeaQgOjDvvqruFX7r%2FF1gKIQ%3D&reserved=0>
>>
>>  |
>>
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>>
>> [image: Helion Technologies]
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575517423&sdata=GKUkcVRWPdajscHjw02JeaQgOjDvvqruFX7r%2FF1gKIQ%3D&reserved=0>
>>
>> [image: Facebook]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575527418&sdata=6nGUsDnquae1IWasOs1MJW3oOoUrMC7VX7LaPJ5799k%3D&reserved=0>
>>
>> [image: Twitter]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575527418&sdata=vN70w7RaiL%2BtwXSQkVz6QIczlMGRI%2BCG0sAYQ8jLc%2Bo%3D&reserved=0>
>>
>> [image: LinkedIn]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575537417&sdata=wmrsRtMsITW5aAYe%2FdJ6XzxFkZ5j4A7FsptUOHFlYTQ%3D&reserved=0>
>>
>> *From:* Johnson, Tim <johns10t at cmich.edu>
>> *Sent:* Friday, October 18, 2019 3:30 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; Matthew Loraditch <
>> MLoraditch at heliontechnologies.com>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Yeah, just don’t have a CSF device assigned to that user. Or, if you do
>> have a CSF device for that user, make sure their IPCC extension is not
>> assigned to it.
>>
>>
>>
>>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
>> Fulgenzi
>> *Sent:* Friday, October 18, 2019 3:30 PM
>> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not?
>>
>>
>>
>> Interesting. Devices without DNs just freak me out!
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575537417&sdata=ruUhK1oaJA8sr7%2BXr%2BpGiJ34%2BHHt3OCfGqX0GoFFlcc%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Friday, October 18, 2019 3:28 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Correct. If you have agents who want to  use Jabber and have a hardphone
>> DO NOT put their agent DN on any other device. If you search the DN in CUCM
>> you need to see that DN associated to only a single device
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Matthew Loraditch***
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575537417&sdata=8N7DaCkFxP6Q4MJpwkuN4m08%2BS%2BuW7lcmoVtasTBf64%3D&reserved=0>
>>
>>  |
>>
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>>
>> [image: Helion Technologies]
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575547405&sdata=5hufVGYjMbvJBvZAa%2FoQL1hRdgd8P2ED2jURizoXdg0%3D&reserved=0>
>>
>> [image: Facebook]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575557402&sdata=SwNyIPtrsw%2FXim4HRzRwNcPJ9Q3t7YQNHuTQEYn%2FQ2s%3D&reserved=0>
>>
>> [image: Twitter]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575557402&sdata=Eocm7N9zaPJnT1%2BCUQWvmBTmVKX16mcuKs4Tbbg9l80%3D&reserved=0>
>>
>> [image: LinkedIn]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575567395&sdata=0HUcMJyeiJkLCyiIet%2B2zwtk2cFvIGGczEPDFBf1YW0%3D&reserved=0>
>>
>> *From:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Sent:* Friday, October 18, 2019 3:26 PM
>> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> *Yes jabber in deskphone control mode is ok. Jabber is not operating as a
>> softphone in that mode and breaks no UCCX “rules”*
>>
>>
>>
>> In this case, do I have to make sure not to program a DN on Jabber?
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575567395&sdata=4Pmw7Vmz9M0I6u6H%2FVt8xx%2B6wGFHDkB95vinPfJt3MY%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Friday, October 18, 2019 3:24 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> LOL
>>
>>
>>
>> Yes Historically you were good with the hardphone and CIPC b/c you can
>> use ext. mobility on both to get you extension and from a UCCX perspective
>> said extension was only on one device in CUCM.
>>
>>
>>
>> Yes jabber in deskphone control mode is ok. Jabber is not operating as a
>> softphone in that mode and breaks no UCCX “rules”
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Matthew Loraditch***
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575577389&sdata=zI3Vfp8ZgtNskOAJS8RelBI0X%2FTMXFxe9nobA5EQG7s%3D&reserved=0>
>>
>>  |
>>
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>>
>> [image: Helion Technologies]
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575577389&sdata=zI3Vfp8ZgtNskOAJS8RelBI0X%2FTMXFxe9nobA5EQG7s%3D&reserved=0>
>>
>> [image: Facebook]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575587382&sdata=6k52ulYPdNqkq%2Fk9Of7TPrhCjGrnonA68XJusudb40g%3D&reserved=0>
>>
>> [image: Twitter]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575587382&sdata=p8Kt60BwqrIG3n%2BuqRphme7ENV4bCSQUZsY%2FYThZRPA%3D&reserved=0>
>>
>> [image: LinkedIn]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575597383&sdata=ovHAcZUhx4KD32uEzSvEweFn2mMgi2B9LihH6BhZTpo%3D&reserved=0>
>>
>> *From:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Sent:* Friday, October 18, 2019 3:17 PM
>> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Oh yeah – I remember that session. It was great. But not as good as the
>> session where I raised my hand and asked when they were gonna get rid of
>> that final cable from the room kit to the touch 10. 😉
>>
>>
>>
>> But, I digress.
>>
>>
>>
>> So, historically, are you saying then, that one could have a hardphone
>> with an agent extension and use CIPC with extension mobility and activate
>> that same agent extension on CIPC and things would work and it was
>> supported?
>>
>>
>>
>> From your last statement, “Jabber CTI control is kosher and has no
>> bearing on this issue.” , are you implying I could install Jabber and
>> modify the call settings to use the hard phone and it _*would*_ work?
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575597383&sdata=A%2FUtHpK6MDmOoxxyy7yX04nNI7k952Hwnt2WNCmetrs%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Friday, October 18, 2019 3:07 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> The problem is workers who have a deskphone and also need to use a
>> softphone occasionally or vice-versa.
>>
>>
>>
>> An agent extension can only be programmed on one device in all of CUCM.
>>
>>
>>
>> Previously the above situation could be handled by CIPC as extension
>> mobility is supported.
>>
>>
>>
>> Jabber does not and will not support extension mobility as a softphone.
>>
>>
>>
>> UCCX says that supporting an agent extension on multiple devices is
>> extremely difficult to fix
>>
>>
>>
>> I can’t remember if you were in those sessions at Cisco Live with me or
>> not but it was a fun little it’s not my problem scenario from the two BUs
>> in some of the sessions asking how they were going to fix this.
>>
>>
>>
>> Jabber CTI control is kosher and has no bearing on this issue.
>>
>>
>>
>>
>>
>> *Matthew Loraditch***
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575607377&sdata=2%2BInkhwlqfaxZAX3zAjvJ3cAg41DsbySdymbz9jOHHw%3D&reserved=0>
>>
>>  |
>>
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>>
>> [image: Helion Technologies]
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575607377&sdata=2%2BInkhwlqfaxZAX3zAjvJ3cAg41DsbySdymbz9jOHHw%3D&reserved=0>
>>
>> [image: Facebook]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575617359&sdata=I%2Fzq0HJwLI3d%2BWpCb9tCI8K388L44LKPylZalU%2BqNdA%3D&reserved=0>
>>
>> [image: Twitter]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575617359&sdata=QAhy0yWU5ABwRdEPGk%2FTQGOUQkqgjhmweFB9XMjl72g%3D&reserved=0>
>>
>> [image: LinkedIn]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575627360&sdata=e3xVfi%2Buso%2B4NFkhLmlcPDFgc6tQXgBJnagBYt%2BcJts%3D&reserved=0>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
>> Fulgenzi
>> *Sent:* Friday, October 18, 2019 2:55 PM
>> *To:* voyp list, cisco-voip (cisco-voip at puck.nether.net) <
>> cisco-voip at puck.nether.net>
>> *Subject:* [cisco-voip] UCCx and Jabber - compatible or not?
>>
>>
>>
>>
>>
>> I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone
>> can explain to me what exactly the problem is. From what I understand,
>> there is not an actual incompatibility with UCCx and Jabber, just with some
>> deployment methods and some restrictions UCCx places on things.
>>
>>
>>
>> *So, in simplest terms, if you have a desktop agent, with Jabber (4Win)
>> running and only one (agent) extension and no other device has that
>> extension, things work.*
>>
>>
>>
>> I believe it’s when you try to do anything else other than this simple
>> deployment that things go awry. Say, have both Jabber and a hard phone and
>> log into your queue using a phone agent on the hard phone but want to use
>> Jabber to answer. Or you want Jabber to control your hard phone. Etc.
>>
>>
>>
>> Can I get some ideas as to whether this is true and where people have
>> seen trouble? And what is actually supported?
>>
>>
>>
>> Lelio
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575627360&sdata=j%2BiB2PIDAyhmL3AU5khmNeyYkhbfJXGPMkFE8eaet5w%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>> _______________________________________________
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>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
> _______________________________________________
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