[cisco-voip] UCCx and Jabber - compatible or not?
Scott Voll
svoll.voip at gmail.com
Mon Oct 21 10:33:41 EDT 2019
this is only being used on jabber to, in a sense log them in and out when
they also use extmob on a desk phone with extmob also enabled with UCCx
agent.
Scott
On Fri, Oct 18, 2019 at 11:07 PM Loren Hillukka <lchillukka at hotmail.com>
wrote:
> That’s an interesting way to use the EM feature.
> But I have come to hate that logged out EM profile setting.
> One region was done a while back by a vendor that set that up on every
> phone. Whether the people used EM or not. Causes lots of problems when new
> support folks don’t remember that setting.... and always annoying with the
> extra steps to find what device a particular extension is living on. And if
> someone moved phones, logged in to EM once to get their profile, then EM
> blips and they get logged out, they complain the phone looks different
> because they forgot they logged in weeks or months ago (that cluster does
> not enforce a max logged in time for EM for many various business wants).
> And when cluster reboot happens the same story is repeated, as other users
> have come and gone or swapped phones.
>
> It’s late. I’ll be done now.
> Just be careful how you use EM logged out profile.
>
> Loren
>
> On Oct 18, 2019, at 11:18 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> So basically, you can’t “log in” via extension mobility, but the logged
> out profile is the one you end up using when you sign in?
>
> Interesting.
>
> *-sent from mobile device-*
>
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 <519-824-4120;56354> | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
> On Oct 18, 2019, at 6:20 PM, Scott Voll <svoll.voip at gmail.com> wrote:
>
> OK, my counter part had an open ticket with TAC on using Jabber in an
> extension mobility environment, and gave us this work around. Seems to be
> working for us:
> ***** Response *****
>
> As we discussed, for Jabber side possibly the requirement is that the
> phone device is not assigned with an extension, which makes the issue with
> the UCC.
>
> As tested in lab, I was able to assign an extension mobility profile the
> same way we can for a deskphone. Here below are the steps I took. Please
> let me know if you have any questions!
>
> 1. Created a new EM profile:
> CUCM >> Device >> Device Settings >> Device Profile >> Add
> New >> Device Profile Type: Cisco Unified Client Services Framework >> I
> used all default settings with the exception of the Login User ID – my test
> user ID “kivanov5”
>
> 2. Created a new CSF using default settings. Did not assign a line. I only
> assigned the test user for it as owner and selected the EM profile:
>
>
>
>
>
>
> 3. In the End User page I just selected the EM Profile
>
>
>
>
> Using these settings above I was able to sign in Jabber with my test user
> and the softphone was just working. From End User perspective, I don’t
> think there would be a noticeable difference. When dialing another test
> user the caller ID was showing the extension of the Extension Mobility
> profile.
>
> Try it and let me know if that may be working for you!
> Kind regards,
>
> On Fri, Oct 18, 2019 at 3:09 PM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>> We’ve been using multi-line on Jabber for a bit. Actually,
>> multi-shared-line (as a secondary dn). Works great as far as I can tell.
>> Still no experience with UCCx though.
>>
>> I suspect, agent DN as primary, personal as secondary, vm configured for
>> personal mailbox, would work great.
>>
>> Of course, we’re using shred agent logins. Not sure how well that will
>> work.
>>
>> Lelio
>>
>> P. S. One thing with shared multi line on Jabber... if someone puts a
>> call on hold on the shared line, it appears on Jabber. On everyone’s
>> Jabber. As far as I can tell. Need to do more investigation.
>>
>> *-sent from mobile device-*
>>
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 <519-824-4120;56354> | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>> On Oct 18, 2019, at 5:56 PM, Tim Smith <tim.smith at enject.com.au> wrote:
>>
>> Is anyone doing multi line on Jabber yet?
>>
>> I’ve always thought dedicated UCCX line is best?
>> Just have one on phone, different one on Jabber
>> Login to wherever you want to answer calls
>> It’s unlikely to be desk and softphone at same time (and if it is then
>> use CTI instead)
>>
>> Dedicated line then gets rid of all the other UCCX line restrictions, and
>> it doesn’t matter what this DN number is.
>>
>> Give them a personal DN if required.
>> If it’s just a dedicated contact centre they may not even need a personal
>> DN
>>
>> Get Outlook for iOS <https://aka.ms/o0ukef>
>> ------------------------------
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of
>> Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Saturday, October 19, 2019 6:49:42 AM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; Johnson, Tim <
>> johns10t at cmich.edu>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <
>> cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not?
>>
>>
>> Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone
>> control.
>>
>>
>>
>> Matthew Loraditch
>> Sr. Network Engineer
>> p: *443.541.1518* <443.541.1518>
>> w: *www.heliontechnologies.com*
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054076356&sdata=Z9FpQyNSJyY1mX6s9OfRMru87dbcNy7N%2B7%2FxituiIHM%3D&reserved=0>
>> | e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>> [image: Helion Technologies]
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054076356&sdata=Z9FpQyNSJyY1mX6s9OfRMru87dbcNy7N%2B7%2FxituiIHM%3D&reserved=0>
>> [image: Facebook]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054086350&sdata=ihl6P1hJV0S1V5zLFcu7SOhpXavZfMSi2NKuqkfTqoE%3D&reserved=0>
>> [image: Twitter]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054096345&sdata=tzqTJT6bCs1%2FbmXP4B69QOeRWdFAnaKrtDa1zlhnLbs%3D&reserved=0>
>> [image: LinkedIn]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054106341&sdata=x0aglqnl03JPTjOv%2B6E%2Fg%2BRJqpll5ORXxzZM5ABSQzM%3D&reserved=0>
>>
>> *From:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Sent:* Friday, October 18, 2019 3:36 PM
>> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; Johnson,
>> Tim <johns10t at cmich.edu>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Ok, now you’re really freaking me out.
>>
>>
>>
>> *You don’t need a CSF device to log in with Jabber?*
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054106341&sdata=PhcXFnBrp298T0iw9JGAG8NCqnJBDqWOx2Cjvk4TYDQ%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Friday, October 18, 2019 3:32 PM
>> *To:* Johnson, Tim <johns10t at cmich.edu>; Lelio Fulgenzi <
>> lelio at uoguelph.ca>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <
>> cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Yeah just don’t create one if you don’t like having them blank. You don’t
>> need a CSF for deskphone control.
>>
>>
>>
>>
>>
>> *Matthew Loraditch***
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054116337&sdata=7EUEHGWriXP2R5%2F2IzpHdAOdOtbxrLySaJGxnVfmbEk%3D&reserved=0>
>>
>> |
>>
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>>
>> [image: Helion Technologies]
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054126332&sdata=V7fjKbMA0mnRDx%2F6r%2Bu1a%2BPiURCJN%2Fp0JowCZr4%2BWwA%3D&reserved=0>
>>
>> [image: Facebook]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054126332&sdata=goL34oKHULMIbRXkp1Ip0k%2FuEg0G7jvKCSNdYPvLUa8%3D&reserved=0>
>>
>> [image: Twitter]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054136326&sdata=IdLciKxcHFFgc228oO1HfA35AEJH3cNvM5ygK%2BLTatw%3D&reserved=0>
>>
>> [image: LinkedIn]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054146325&sdata=Hq2lSbvHfQYmKdXMDXuro7mS2XffuhiEr3bAQy%2FF1kg%3D&reserved=0>
>>
>> *From:* Johnson, Tim <johns10t at cmich.edu>
>> *Sent:* Friday, October 18, 2019 3:30 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; Matthew Loraditch <
>> MLoraditch at heliontechnologies.com>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Yeah, just don’t have a CSF device assigned to that user. Or, if you do
>> have a CSF device for that user, make sure their IPCC extension is not
>> assigned to it.
>>
>>
>>
>>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
>> Fulgenzi
>> *Sent:* Friday, October 18, 2019 3:30 PM
>> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not?
>>
>>
>>
>> Interesting. Devices without DNs just freak me out!
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054146325&sdata=vwV7lJH1g2667IwErOqJdKvV97lJnQTbO56CPqVghqw%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Friday, October 18, 2019 3:28 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Correct. If you have agents who want to use Jabber and have a hardphone
>> DO NOT put their agent DN on any other device. If you search the DN in CUCM
>> you need to see that DN associated to only a single device
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Matthew Loraditch***
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054156320&sdata=l4rQaJdlyGnIFlcK00RAQf%2Fg3c6LD8i4icLeZgBUt9c%3D&reserved=0>
>>
>> |
>>
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>>
>> [image: Helion Technologies]
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054166314&sdata=HHhH3mqicOFtzp0ZLOhBWsb1icRavIaGuwcsXC11Ej4%3D&reserved=0>
>>
>> [image: Facebook]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054176308&sdata=VGku3VwLtv7NjnjCKhS1DzUQZaA7K95HB2cdDw7%2FvcI%3D&reserved=0>
>>
>> [image: Twitter]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054176308&sdata=zDAXF826wJkthUN%2FXxZYJ%2BM6GT1mnMbdRfmK6Z0KdBw%3D&reserved=0>
>>
>> [image: LinkedIn]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054186316&sdata=rQWs3Lhtxm%2BcupXwMiKlgrzNbW0xarDT%2BV23MjSe%2Blg%3D&reserved=0>
>>
>> *From:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Sent:* Friday, October 18, 2019 3:26 PM
>> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> *Yes jabber in deskphone control mode is ok. Jabber is not operating as a
>> softphone in that mode and breaks no UCCX “rules”*
>>
>>
>>
>> In this case, do I have to make sure not to program a DN on Jabber?
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054196305&sdata=ZkXWBo1pz8UZVN%2Fe%2BtQJu%2BemBGgkm0djNsIrMnZSC64%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Friday, October 18, 2019 3:24 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> LOL
>>
>>
>>
>> Yes Historically you were good with the hardphone and CIPC b/c you can
>> use ext. mobility on both to get you extension and from a UCCX perspective
>> said extension was only on one device in CUCM.
>>
>>
>>
>> Yes jabber in deskphone control mode is ok. Jabber is not operating as a
>> softphone in that mode and breaks no UCCX “rules”
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Matthew Loraditch***
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054196305&sdata=6xLQcJxz2Xjn3a8pop2P0tIwF8iRdKrrfw7N6bApnzg%3D&reserved=0>
>>
>> |
>>
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>>
>> [image: Helion Technologies]
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054206295&sdata=dW1NaQivigvNAxhZl%2Fg9Xwz2%2BtxMTfJ4ZIS3BE4k4e8%3D&reserved=0>
>>
>> [image: Facebook]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054216292&sdata=dTAgvWU0LLMioHr%2FAJwpuC0Qzb9ZP7hVR%2FZwJZp8K74%3D&reserved=0>
>>
>> [image: Twitter]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054226285&sdata=OdWHhxMNIhnk4eyKFjJrUkHpD7SW%2FzSTQfJB9gokeMM%3D&reserved=0>
>>
>> [image: LinkedIn]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054226285&sdata=JqtVLnZD7ZuttL0mxRZm%2FJNHs31CIaVacZ%2BZyzDT2T4%3D&reserved=0>
>>
>> *From:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Sent:* Friday, October 18, 2019 3:17 PM
>> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list,
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Oh yeah – I remember that session. It was great. But not as good as the
>> session where I raised my hand and asked when they were gonna get rid of
>> that final cable from the room kit to the touch 10. 😉
>>
>>
>>
>> But, I digress.
>>
>>
>>
>> So, historically, are you saying then, that one could have a hardphone
>> with an agent extension and use CIPC with extension mobility and activate
>> that same agent extension on CIPC and things would work and it was
>> supported?
>>
>>
>>
>> From your last statement, “Jabber CTI control is kosher and has no
>> bearing on this issue.” , are you implying I could install Jabber and
>> modify the call settings to use the hard phone and it _*would*_ work?
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054236283&sdata=C%2F64%2F0ZknPaK9%2BvEHiSY23r4YOy8SakeD4OkqNd0zCs%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Sent:* Friday, October 18, 2019 3:07 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> The problem is workers who have a deskphone and also need to use a
>> softphone occasionally or vice-versa.
>>
>>
>>
>> An agent extension can only be programmed on one device in all of CUCM.
>>
>>
>>
>> Previously the above situation could be handled by CIPC as extension
>> mobility is supported.
>>
>>
>>
>> Jabber does not and will not support extension mobility as a softphone.
>>
>>
>>
>> UCCX says that supporting an agent extension on multiple devices is
>> extremely difficult to fix
>>
>>
>>
>> I can’t remember if you were in those sessions at Cisco Live with me or
>> not but it was a fun little it’s not my problem scenario from the two BUs
>> in some of the sessions asking how they were going to fix this.
>>
>>
>>
>> Jabber CTI control is kosher and has no bearing on this issue.
>>
>>
>>
>>
>>
>> *Matthew Loraditch***
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054246279&sdata=Re766JudLH6G83SFHHzqblcu5pU4ZtTaPBp5SaR07Ww%3D&reserved=0>
>>
>> |
>>
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>>
>> [image: Helion Technologies]
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054256274&sdata=8nfdKoc97VtK9oKww9oh7Qhl1wWvUp7anZD6hDTR1Fs%3D&reserved=0>
>>
>> [image: Facebook]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054256274&sdata=raPH4anDM7FoIab7pqEKi0D5i6LlS2JRM3VTbmObz7o%3D&reserved=0>
>>
>> [image: Twitter]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054266268&sdata=Noj%2FQohdESnhahCwUfcSGUMoeBrfzvrBSSikLAoO37A%3D&reserved=0>
>>
>> [image: LinkedIn]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054276266&sdata=bq%2FdX9oV%2FcBvA5IchBchqOqz%2B8ic1N2L5iUWYxm67KI%3D&reserved=0>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
>> Fulgenzi
>> *Sent:* Friday, October 18, 2019 2:55 PM
>> *To:* voyp list, cisco-voip (cisco-voip at puck.nether.net) <
>> cisco-voip at puck.nether.net>
>> *Subject:* [cisco-voip] UCCx and Jabber - compatible or not?
>>
>>
>>
>>
>>
>> I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone
>> can explain to me what exactly the problem is. From what I understand,
>> there is not an actual incompatibility with UCCx and Jabber, just with some
>> deployment methods and some restrictions UCCx places on things.
>>
>>
>>
>> *So, in simplest terms, if you have a desktop agent, with Jabber (4Win)
>> running and only one (agent) extension and no other device has that
>> extension, things work.*
>>
>>
>>
>> I believe it’s when you try to do anything else other than this simple
>> deployment that things go awry. Say, have both Jabber and a hard phone and
>> log into your queue using a phone agent on the hard phone but want to use
>> Jabber to answer. Or you want Jabber to control your hard phone. Etc.
>>
>>
>>
>> Can I get some ideas as to whether this is true and where people have
>> seen trouble? And what is actually supported?
>>
>>
>>
>> Lelio
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054276266&sdata=gKfcziwearGas2I2Xy2fWo69bP%2FaKQFfUr%2BqC%2FdiuPA%3D&reserved=0>
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
> <tac-1.png>
>
> <tac-2.png>
>
> <tac-4.png>
>
> <tac-3.png>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
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