[cisco-voip] UCCX, ASR and Grammars

[Anthony Holloway]

The OP in the following post I linked earlier:

https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710

He has no replied with a ZIP file containing some examples GRXML files.
I'm not sure if that will help you out more, but I thought I'd mention it.

On Fri, Oct 18, 2019 at 9:54 AM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I would be willing to bet that ASR skills/experience on UCCX is slim
> 'round these parts.  It's probably because the size/kind of customers using
> UCCX are not the same as those leveraging ASR.  I would think most
> customers using ASR are using UCCE (or another vendor), if I had to guess.
>
> Anyway, if it were me in your position, I would start by reading through
> these:
>
>
> https://developer.cisco.com/docs/contact-center-express/#!using-grammars-in-your-scripts
>
>
> https://developer.cisco.com/docs/contact-center-express/#grammar
>
>
> https://community.cisco.com/t5/contact-center/uccx-speech-recognition-tag-problem/m-p/3674003
>
>
> https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710
>
>
> Script Editor > File > New > IVR > Auto Attendant
>
> Installation ISO >
> \Cisco\contactcenterexpress\RPMS\UCCX05_GSD-8.0.1-1.i386.rpm\UCCX05_GSD-8.0.1-1.i386.cpio\.\common\cisco\uccx\Grammars\system\
>
> Share what you learn, because as you already know, there's not enough good
> information out there on the topic of UCCX+ASR.
>
> On Thu, Oct 17, 2019 at 8:53 PM Clifford McGlamry <
> Clifford.McGlamry at siriuscom.com> wrote:
>
>> Using UCCX version 11 and have installed Nuance ASR version 11.  It's ASR
>> is registered up and recognized by UCCX.
>>
>>
>>
>> I'm need to get grammars for some really simple applications.  Basically,
>> numbers (spoken and DTMF) and yes/no.
>>
>>
>>
>> I cannot find any documentation on where to get this or how to create
>> it.  I have found some old references to Nuance Grammar Builder, but that
>> tool is no where to be found.  I cannot even find a good example of what
>> would work (I've found some grammar examples, but they are so different, I
>> don't know which would actually work).  And while UCCX has some built in
>> grammars, I can't find documentation on what's in them or a way to download
>> them.
>>
>>
>>
>> Would love to get some suggestions/pointers/etc. on how to handle this.
>>
>> Cliff
>>
>>
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