[cisco-voip] UCCX, ASR and Grammars

[Anthony Holloway]

I would be willing to bet that ASR skills/experience on UCCX is slim 'round
these parts.  It's probably because the size/kind of customers using UCCX
are not the same as those leveraging ASR.  I would think most customers
using ASR are using UCCE (or another vendor), if I had to guess.

Anyway, if it were me in your position, I would start by reading through
these:

https://developer.cisco.com/docs/contact-center-express/#!using-grammars-in-your-scripts


https://developer.cisco.com/docs/contact-center-express/#grammar

https://community.cisco.com/t5/contact-center/uccx-speech-recognition-tag-problem/m-p/3674003

https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710


Script Editor > File > New > IVR > Auto Attendant

Installation ISO >
\Cisco\contactcenterexpress\RPMS\UCCX05_GSD-8.0.1-1.i386.rpm\UCCX05_GSD-8.0.1-1.i386.cpio\.\common\cisco\uccx\Grammars\system\

Share what you learn, because as you already know, there's not enough good
information out there on the topic of UCCX+ASR.

On Thu, Oct 17, 2019 at 8:53 PM Clifford McGlamry <
Clifford.McGlamry at siriuscom.com> wrote:

> Using UCCX version 11 and have installed Nuance ASR version 11.  It's ASR
> is registered up and recognized by UCCX.
>
>
>
> I'm need to get grammars for some really simple applications.  Basically,
> numbers (spoken and DTMF) and yes/no.
>
>
>
> I cannot find any documentation on where to get this or how to create it.
> I have found some old references to Nuance Grammar Builder, but that tool
> is no where to be found.  I cannot even find a good example of what would
> work (I've found some grammar examples, but they are so different, I don't
> know which would actually work).  And while UCCX has some built in
> grammars, I can't find documentation on what's in them or a way to download
> them.
>
>
>
> Would love to get some suggestions/pointers/etc. on how to handle this.
>
> Cliff
>
>
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