[cisco-voip] Cisco ATA Devices need reset

[Nick Britt]

Hey Ryan - sorry to grave dig.

Can you remember the reference for the common phone profile by chance? We
have 50 or so ATA's that we will need to replace with 191's in the meantime
i'd like to try the common phone profile change.

Was it just the name of the common profile or is it should I change the
name along with some irrelevant setting?

Cheers

Nick





On Wed, Sep 19, 2018 at 2:10 AM Ryan Huff <ryanhuff at outlook.com> wrote:

> Back in they day with the older 186 & 187s, there was this issue where the
> ATA would lose registration if the second/other port was not configured
> with a DN.
>
> If that is the case, try and configure the other port and see if that
> improves your experience.
>
> It looks like someone has reported a similar ATA issue for the ATA190, but
> not much detail included with this bug report:
> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvk29369/?rfs=iqvred
>
> Also, and I can’t recall the bug kit number, there used to be this issue
> with ATAs using the default Common Phone Profile setting; if you changed it
> to anything but whatever the default was, it improved the condition.
>
> Thanks,
>
> Ryan
>
> On Sep 19, 2018, at 04:38, Gary Parker <G.J.Parker at lboro.ac.uk> wrote:
>
>
>
> On 18 Sep 2018, at 20:27, Lisa Notarianni <lisa.notarianni at scranton.edu>
> wrote:
>
>
> Does anyone else out there ever have to do a hard reset on Cisco ATA
> devices because all of a sudden the ports are not registered in Call
> Manager?  We have a few buildings this happens often in.  We have to walk
> to the device and reset it.  This happens for any type of ATA we use; 186,
> 187 or 190.
>
>
> Yup, we’re running 186s and 187s and had this constantly until I put a
> scheduled job on on the callmanager to restart all of them every Sunday
> morning at 3am. The weekly restart sorted the problem.
>
> ---
> /-Gary Parker----------------------------------f--\
> |     Unified Communications Service Manager      |
> n      Loughborough University, IT Services       |
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-- 
- Nick
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