[cisco-voip] Jabber with CCX , over MRA

[Lelio Fulgenzi]

Ok. From what I recall, it's not that Jabber is not supported with CCX, but in fact, a common deployment model is not supported.

I believe it has to do with the same primary extension enabled on more than one device, with the primary extension being the agent extension.

In all my discussions, no one could tell me that if we were to choose to use Jabber on a desktop, on-prem, with multiple extensions (uccx primary, private secondary), that it wouldn't work.

The answer always came back, "but that's not how we want to use it".

I'm eager to find out more about Jabber and CCX (and MRA).

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

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From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Pawlowski, Adam
Sent: Tuesday, September 17, 2019 12:58 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Jabber with CCX , over MRA

Good afternoon all,

Just trying to get my notes together on the subject of using Jabber as an agent softphone, with UCCX (12) , over MRA. Recently saw some commentary that it is not supported, but, it's not explicitly called out that I can tell.

The CCX SRND mentions that Expressway is supported "as an endpoint", Jabber can be used, but doesn't call any specific limitation to the two. This guide does say that Multiline is not supported which seemed to be new.

As far as I can tell it is working just fine to use with Finesse over MRA, the only thing I haven't done yet is looked at traffic to see if it/CTI works because it can reach the UCM directly.

Anyone have any experience with trying to implement that, or, if they know for sure it is problematic or ... not ?

Adam
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