[cisco-voip] Jabber with CCX , over MRA

[Charles Goldsmith]

A lot of good info here :
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/design/guide/uccx_b_solution-design-guide-1201/uccx_b_solution-design-guide-1201_chapter_011.html#UCCX_RF_E796A578_00


>From the compatibility guide :
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_1.html#Endpoint_Devices
a
couple of footnotes with details:

(FN 3) For Home Agent with Extend and Connect, set Jabber to Extend Mode so
that the agents can select or edit the remote destination number.
(FN 7)  Cisco Jabber as an agent phone now supports Multiline (ACD and
non-ACD). This is applicable for versions 12.0 and above.

You have options :)




On Tue, Sep 17, 2019 at 12:12 PM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> Ok. From what I recall, it’s not that Jabber is not supported with CCX,
> but in fact, a common deployment model is not supported.
>
>
>
> I believe it has to do with the same primary extension enabled on more
> than one device, with the primary extension being the agent extension.
>
>
>
> In all my discussions, no one could tell me that if we were to choose to
> use Jabber on a desktop, on-prem, with multiple extensions (uccx primary,
> private secondary), that it wouldn’t work.
>
>
>
> The answer always came back, “but that’s not how we want to use it”.
>
>
>
> I’m eager to find out more about Jabber and CCX (and MRA).
>
>
>
> Lelio
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Pawlowski,
> Adam
> *Sent:* Tuesday, September 17, 2019 12:58 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Jabber with CCX , over MRA
>
>
>
> Good afternoon all,
>
>
>
> Just trying to get my notes together on the subject of using Jabber as an
> agent softphone, with UCCX (12) , over MRA. Recently saw some commentary
> that it is not supported, but, it’s not explicitly called out that I can
> tell.
>
>
>
> The CCX SRND mentions that Expressway is supported “as an endpoint”,
> Jabber can be used, but doesn’t call any specific limitation to the two.
> This guide does say that Multiline is not supported which seemed to be new.
>
>
>
> As far as I can tell it is working just fine to use with Finesse over MRA,
> the only thing I haven’t done yet is looked at traffic to see if it/CTI
> works because it can reach the UCM directly.
>
>
>
> Anyone have any experience with trying to implement that, or, if they know
> for sure it is problematic or … not ?
>
>
>
> Adam
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