[cisco-voip] Jabber with CCX , over MRA

[Lelio Fulgenzi]

Interesting… that 2ring looks neat.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Tuesday, September 17, 2019 3:56 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca>
Cc: Pawlowski, Adam <ajp26 at buffalo.edu>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Jabber with CCX , over MRA

As in, load FIPPA in a custom tab?  I haven't tried this, but in theory it should not work, because the FIPPA source code is formatted specifically for IP Phones to understand and not your average web browser.

You could however just roll your own FIPPA client for a custom tab in jabber.  Or just purchase 2ring Compact Agent.

On Tue, Sep 17, 2019 at 12:36 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

I’m eager to find out if Jabber supports the phone agent….

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, September 17, 2019 1:32 PM
To: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Jabber with CCX , over MRA

The UCCX 12.x SRND is telling us that an end point (like CSF or 8851) registered via MRA is supported as an Agent device.

It also tells us that the Agent's access to Finesse for sign-in/state changes is only available over VPN or direct internet access to Finesse.

However, if VPN is all you got, then Jabber over MRA is not necessary.  Therefore, expose your Finesse to the internet (port usage guide) and have your cake and eat it too.

On Tue, Sep 17, 2019 at 11:57 AM Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>> wrote:
Good afternoon all,

Just trying to get my notes together on the subject of using Jabber as an agent softphone, with UCCX (12) , over MRA. Recently saw some commentary that it is not supported, but, it’s not explicitly called out that I can tell.

The CCX SRND mentions that Expressway is supported “as an endpoint”, Jabber can be used, but doesn’t call any specific limitation to the two. This guide does say that Multiline is not supported which seemed to be new.

As far as I can tell it is working just fine to use with Finesse over MRA, the only thing I haven’t done yet is looked at traffic to see if it/CTI works because it can reach the UCM directly.

Anyone have any experience with trying to implement that, or, if they know for sure it is problematic or … not ?

Adam
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