[cisco-voip] Jabber with CCX , over MRA

[Pawlowski, Adam]

I run all MRA here out of design necessity , so on premise are MRA as well . Minimal amount of hackers around here that I’m aware of , but plenty of NAT and poorly configured desktop firewall programs.

The guide also says :

•  The following features are not supported if you are using Cisco Jabber as an agent phone:

·         Multiline (ACD and non-ACD)

·         Extension Mobility
(https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/design/guide/uccx_b_solution-design-guide-1201/uccx_b_solution-design-guide-1201_chapter_010.html)

I assume that’s legacy information from Jabber 12.0 days.

A recent presentation regarding MRA updates, I thought during some question and answer someone asked about UCCn agent over MRA with Jabber and got a “no” answer but that really is too narrow of a question.

Thanks all

I’ll play around and see what it does.

From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Tuesday, September 17, 2019 1:32 PM
To: Pawlowski, Adam <ajp26 at buffalo.edu>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Jabber with CCX , over MRA

The UCCX 12.x SRND is telling us that an end point (like CSF or 8851) registered via MRA is supported as an Agent device.

It also tells us that the Agent's access to Finesse for sign-in/state changes is only available over VPN or direct internet access to Finesse.

However, if VPN is all you got, then Jabber over MRA is not necessary.  Therefore, expose your Finesse to the internet (port usage guide) and have your cake and eat it too.

On Tue, Sep 17, 2019 at 11:57 AM Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>> wrote:
Good afternoon all,

Just trying to get my notes together on the subject of using Jabber as an agent softphone, with UCCX (12) , over MRA. Recently saw some commentary that it is not supported, but, it’s not explicitly called out that I can tell.

The CCX SRND mentions that Expressway is supported “as an endpoint”, Jabber can be used, but doesn’t call any specific limitation to the two. This guide does say that Multiline is not supported which seemed to be new.

As far as I can tell it is working just fine to use with Finesse over MRA, the only thing I haven’t done yet is looked at traffic to see if it/CTI works because it can reach the UCM directly.

Anyone have any experience with trying to implement that, or, if they know for sure it is problematic or … not ?

Adam
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