[cisco-voip] Jabber with CCX , over MRA

[Brian Meade]

You can put Finesse behind a reverse proxy and get it externally accessible.

On Tue, Sep 17, 2019 at 1:32 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> The UCCX 12.x SRND is telling us that an end point (like CSF or 8851)
> registered via MRA is supported as an Agent device.
>
> It also tells us that the Agent's access to Finesse for sign-in/state
> changes is only available over VPN or direct internet access to Finesse.
>
> However, if VPN is all you got, then Jabber over MRA is not necessary.
> Therefore, expose your Finesse to the internet (port usage guide) and have
> your cake and eat it too.
>
> On Tue, Sep 17, 2019 at 11:57 AM Pawlowski, Adam <ajp26 at buffalo.edu>
> wrote:
>
>> Good afternoon all,
>>
>>
>>
>> Just trying to get my notes together on the subject of using Jabber as an
>> agent softphone, with UCCX (12) , over MRA. Recently saw some commentary
>> that it is not supported, but, it’s not explicitly called out that I can
>> tell.
>>
>>
>>
>> The CCX SRND mentions that Expressway is supported “as an endpoint”,
>> Jabber can be used, but doesn’t call any specific limitation to the two.
>> This guide does say that Multiline is not supported which seemed to be new.
>>
>>
>>
>> As far as I can tell it is working just fine to use with Finesse over
>> MRA, the only thing I haven’t done yet is looked at traffic to see if
>> it/CTI works because it can reach the UCM directly.
>>
>>
>>
>> Anyone have any experience with trying to implement that, or, if they
>> know for sure it is problematic or … not ?
>>
>>
>>
>> Adam
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